Client Care Advisor

Vets for Pets; Christchurch; Sur place; GBP 12 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Staff discount

Career development

Pension

Holiday pay

Résumé du poste

Vets for Pets in Christchurch is seeking a friendly receptionist to greet clients and their pets, provide guidance on services, and support the clinical team. You will handle payments and bookings, using our online system to help run day-to-day operations efficiently.

The role is a 16-hour contract, with 1 in 4 weekends (Saturday) and overtime/holiday cover as needed. Fixed term of 6–9 months, with potential to extend to a permanent contract depending on opportunity.

Qualifications

• Friendly, welcoming with clients and their pets.
• Ability to guide clients on services available.
• Calm, attentive, customer-focused.
• Proactive in handling payments and bookings.

Responsabilités

• Greet clients and their pets on arrival.
• Provide guidance on practice services and available add-ons.
• Maintain a welcoming atmosphere and support the clinical team.
• Manage payments and future bookings confidently.
• Utilise the online booking system to coordinate day-to-day routines.

Connaissances

Client-facing

Customer service

Communication

Teamwork

Computer literacy

Description du poste

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Christchurch Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during their visit will make sure that their absolute satisfaction is guaranteed, and that the client leaves knowing that they have received exceptional service and look forward to their next visit
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a 16 hour contract, 1 in 4 weekends (Saturday only) extra hours available for overtime / holiday cover as needed. Fixed term of 6 - 9 Months with potential to extend to perm contract if opportunity arises.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

Location: BH23 2BN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!