Client Care Advisor

Vets for Pets; Wakefield; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

Discounts and cashbacks

In-house career development

Pension and holiday allowance

Onsite parking

Job summary

Vets for Pets Wakefield Practice is seeking a friendly front-of-house receptionist for a part-time role (30 hours per week, including 1 in 4 Saturdays, 9:00–17:00). You will greet clients, support the clinical team, handle payments and bookings, and ensure a smooth daily operation using our online booking system.

This front-of-house position focuses on exceptional client service and does not include nursing or clinical duties.

Qualifications

• Administration experience / Customer service essential.

Responsibilities

• Greet clients and their pets at the practice entrance.
• Manage payments and future bookings with confidence.
• Coordinate day-to-day routines using the online booking system.

Skills

Customer service

Administration

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Wakefield Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time role working 30 hours per week which will inc 1 in 4 Saturday shift (9.00 - 5.00).

Please note that this is a front-of-house customer service role and does not include nurse training, veterinary care responsibilities, or pathways into clinical training.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Administration experience / Customer service essential.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance
• onsite parking!

Location: WF2 8UB

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!