Client Services Co-Ordinator Accounts

Royal Veterinary College; Potters Bar; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pension package

Family policies (adoption, maternity &

Free on-site gym facilities

Job summary

Royal Veterinary College in Potters Bar is seeking an experienced and resourceful Client Services Co-ordinator to join our busy veterinary hospital. This vital front-facing role requires professionalism, empathy and excellent organisation, as you will be the first point of contact for clients and play a key part in delivering outstanding service throughout their journey with us.

Normal hours are 35 per week, Monday to Friday, with shifts between 7:30am and 6:00pm and weekend cover as required.

Qualifications

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting.
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy.
• Experience in basic accounts processes.
• Experience handling insurance claims is highly desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised and diligent in work.

Responsibilities

• Greeting clients and providing a warm, welcoming experience.
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently.
• Dealing with incoming calls and emails.
• Processing card and cash payments.
• Ensuring consents completed and deposits/insurance documents taken at patient admission.
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments.

Skills

Client-facing

Administrative

Microsoft Office

CRM systems

Communication

Interpersonal skills

Empathy

Tools

Microsoft Office

CRM systems

Job description

Salary: £29,329 to £31,930Per Annum Including London Weighting

Fixed Term / Full Time

ClosingDate: 23.59 hours BST on Monday 31 August 2026

InterviewDate: Tuesday 08 September 2026

Reference: CSS-0224-26

We are seeking anexperienced and resourceful Client Services Co-Ordinatorto join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information.
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission.
• Processing and sending insurance claims in a timely and accurate manner.
• Liaising with clinical, non-clinical, and other internal departments

What We are Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems.
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable.
• Superb communication and interpersonal skills.
• Confidence in discussing sensitive topics with empathy and discretion.
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be 35 hours per week working Monday to Friday, covering between the hours of 7.30am to 6.00pm, weekend cover as and when required in consultation with your line manager. This is a one year, fixed-term position.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
• Cycle to work scheme.
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.