Client Care Administrator

NXT Recruitment; Carlisle; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the financial services sector is seeking a Client Care Administrator based in Carlisle. This role involves being the key point of contact for clients, handling inquiries, and ensuring compliance in a regulated environment. The ideal candidate will possess excellent communication and organisational skills, demonstrating resilience and compassion in their interactions.

Qualifications

• Ability to handle sensitive information with discretion.
• Strong organisational skills and attention to detail.

Responsibilities

• Being the first point of contact for clients regarding inquiries.
• Handling sensitive situations and vulnerable customers appropriately.
• Demonstrating resilience and managing challenging conversations.

Skills

Communication skills

Organisational skills

Problem-solving skills

Conflict resolution skills

Attention to detail

Job description

Social network you want to login/join with:

Job Type: Permanent
Location: Carlisle
Salary: Experience dependent
Hours: Full-time (Monday to Friday)

We have an exciting opportunity for someone with excellent communication and organisational skills to join an innovative and dynamic organisation within the financial services industry.

The role:
As the Client Care Administrator, you will act as a key point of contact, responsible for providing ongoing support to clients and handling queries professionally. We are looking for someone with a kind and compassionate approach and excellent communication skills.

Responsibilities:

• Being the first point of contact for clients regarding inquiries, issues, and concerns, liaising with their financial advisor
• Communicating with customers on financial matters within the contact centre environment
• Answering calls and forwarding them to relevant team members, as well as making calls to customers and clients
• Working in a regulated environment with support to ensure compliance with regulations
• Handling sensitive situations and vulnerable customers appropriately
• Demonstrating resilience and managing challenging conversations

Skills & Experience

• Ability to handle sensitive information with discretion
• Good problem-solving and conflict resolution skills
• Strong organisational skills and attention to detail