Customer Care Administrator Northumbria Primary Care

Bridgeway Health Services; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in primary care is seeking a motivated Customer Care Administrator to join their dynamic team. This role offers the opportunity to provide exceptional customer service and administrative support within a friendly environment. You will be the first point of contact for patients, managing inquiries and ensuring smooth communication between healthcare professionals and the public. With a focus on high standards and patient care, this position is perfect for those looking to make a meaningful impact in the healthcare sector. Join a pioneering organization that values your contributions and fosters your professional growth.

Qualifications

• Strong customer service and administrative skills are essential.
• Experience in primary care or secretarial work is preferred.

Responsibilities

• Answer phone calls and manage correspondence effectively.
• Provide admin support to nursing and clinical staff.
• Ensure accurate coding and filing of Emergency Care documentation.

Skills

Customer Service

Administrative Skills

Telephone Communication

Confidential Information Handling

Clinical Coding

Education

Experience in Primary Care

Secretarial Background

Tools

SystmOne

Job description

We are delighted to be able to offer a Customer Care Administrator position working for Ponteland Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Ponteland Medical Group.

Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.

We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18:00 Monday - Friday.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills.

This position will be based at both the Ponteland Medical Group. The successful candidate will be providing a high level of customer service to patients of NPC practices.

Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.

Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.

Make sure to read the ‘applicant guidance notes’ before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.

Key Responsibilities:

1. To answer telephone calls & respond to all enquiries directing the public as appropriate.
2. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
3. To provide admin support to nursing & clinical staff.
4. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
5. To provide nonclinical advice to patients, relatives, the public and internal & external agencies.
6. Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
7. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
8. To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.

This advert closes on Sunday 5 Jan 2025.

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About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.