Customer Care Administrator

Bridgeway Health Services; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established health services provider is looking for an organized and dedicated individual to join their team as an Admin Support Specialist. This role involves managing telephone inquiries, providing essential admin support to nursing and clinical staff, and ensuring accurate coding of patient records. The position offers a variety of tasks, from handling correspondence to maintaining stock levels for supplies, ensuring that both clinical and non-clinical needs are met. If you thrive in a dynamic environment and are passionate about supporting healthcare professionals, this opportunity is perfect for you.

Qualifications

• Experience in admin support and secretarial duties is essential.
• Knowledge of clinical coding and handling sensitive information is required.

Responsibilities

• Answer telephone calls and manage correspondence efficiently.
• Provide admin support to nursing and clinical staff and maintain stock levels.

Skills

Telephone Communication

Secretarial Duties

Admin Support

Clinical Coding

SystmOne

Education

High School Diploma

Relevant Admin Qualification

Tools

SystmOne

Job description

To answer telephone calls and respond to all inquiries, directing the public as appropriate. Manage correspondence, perform secretarial duties, provide nursing admin support, and process patient referrals.

Process and distribute incoming and outgoing mail. Provide admin support to nursing and clinical staff.

Ensure all Emergency Care documentation is coded and filed correctly, with copies sent to relevant health care professionals. Provide non-clinical advice to patients, relatives, the public, and internal and external agencies. Responsible for ordering and maintaining stock levels for clinical and non-clinical supplies. Receive confidential information by telephone or face-to-face and input it accurately into SystmOne as appropriate.

The job requires a broad range of tasks and offers general admin and secretarial support to the team. Occasionally provide clinical coding of all patient records, ensuring all medical history is coded accurately and entered onto the clinical system, some of which is sensitive.