Client Care Administrator

SF Partners; Birmingham; On-site; GBP 30,000 - 36,000; Full time

Job summary

SF Recruitment is partnering with a rapidly growing property services company in Birmingham City Centre to recruit a motivated Client Care Executive. Office-based role offering a £30,000 salary.

The position is ideal for someone keen to develop their career in a supportive environment; no prior property administration experience is required, just the right attitude, strong attention to detail and a willingness to learn.

Qualifications

• No prior experience required.
• Strong organisational skills with excellent attention to detail.
• Good interpersonal and communication skills (verbal and written).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Confidence in learning and using digital systems and platforms.
• Interest in property, auctions, or financial services is a bonus but not required.

Responsibilities

• Create and manage listings, ensuring accuracy of details and compliance with company standards.
• Act as the main point of contact for clients, answering queries and providing updates throughout the sales process.
• Support the progression of transactions, including assisting with the exchange of contracts and monitoring completions.
• Liaise with solicitors, agents, and other stakeholders to ensure smooth progression of sales.
• Maintain up-to-date and accurate records of client interactions, transactions, and documentation.
• Support clients in understanding auction processes, platforms, and services.
• Collaborate with sales, compliance, and operations teams to ensure seamless service delivery.

Skills

Willingness to learn

Organisational skills

Interpersonal skills

Communication skills

Multitasking

Digital systems literacy

Interest in property/auctions/finance

Job description

SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Client Care Executive to join their dynamic team.

Office based £30,000

This role is ideal for someone who is keen to develop their career and grow their skills within a supportive environment. Previous experience in property administration is beneficial but not essential - we are looking for individuals with the right attitude, strong attention to detail, and a willingness to learn.

Responsibilities will include:

• Create and manage listings, ensuring accuracy of details and compliance with company standards.
• Act as the main point of contact for clients, answering queries and providing updates throughout the sales process.
• Support the progression of transactions, including assisting with the exchange of contracts and monitoring completions.
• Liaise with solicitors, agents, and other stakeholders to ensure smooth progression of sales.
• Maintain up-to-date and accurate records of client interactions, transactions, and documentation.
• Support clients in understanding auction processes, platforms, and services.
• Collaborate with sales, compliance, and operations teams to ensure seamless service delivery.

Skills & Qualities We're Looking For

• A willingness to learn and develop - no prior experience required.
• Strong organisational skills with excellent attention to detail.
• Good interpersonal and communication skills (both verbal and written).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Confidence in learning and using digital systems and platforms.
• An interest in property, auctions, or financial services is a bonus but not required