Client Care Administrator

Confidential; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential in Birmingham is seeking a Client Care Executive to join our team in a fast-paced property services environment. The role is office-based with a salary of £30,000.

You will create and manage listings, act as the main point of contact for clients, support the progression of transactions, and liaise with solicitors and agents to ensure smooth sales progress. Strong attention to detail and a willingness to learn are essential while no prior experience is required.

Qualifications

• A willingness to learn and develop - no prior experience required.
• Strong organisational skills with excellent attention to detail.
• Good interpersonal and communication skills (both verbal and written).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Confidence in learning and using digital systems and platforms.
• An interest in property, auctions, or financial services is a bonus but not required.

Responsibilities

• Create and manage listings, ensuring accuracy of details and compliance with company standards.
• Act as the main point of contact for clients, answering queries and providing updates throughout the sales process.
• Support the progression of transactions, including assisting with the exchange of contracts and monitoring completions.
• Liaise with solicitors, agents, and other stakeholders to ensure smooth progression of sales.
• Maintain up-to-date and accurate records of client interactions, transactions, and documentation.
• Support clients in understanding auction processes, platforms, and services.
• Collaborate with sales, compliance, and operations teams to ensure seamless service delivery.

Skills

Organisational skills

Interpersonal skills

Communication skills

Task management

Digital literacy

Job description

SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Client Care Executive to join their dynamic team.

Office based
£30,000

This role is ideal for someone who is keen to develop their career and grow their skills within a supportive environment. Previous experience in property administration is beneficial but not essential - we are looking for individuals with the right attitude, strong attention to detail, and a willingness to learn.

Responsibilities will include

• Create and manage listings, ensuring accuracy of details and compliance with company standards.
• Act as the main point of contact for clients, answering queries and providing updates throughout the sales process.
• Support the progression of transactions, including assisting with the exchange of contracts and monitoring completions.
• Liaise with solicitors, agents, and other stakeholders to ensure smooth progression of sales.
• Maintain up-to-date and accurate records of client interactions, transactions, and documentation.
• Support clients in understanding auction processes, platforms, and services.
• Collaborate with sales, compliance, and operations teams to ensure seamless service delivery.

Skills & Qualities We're Looking For

• A willingness to learn and develop - no prior experience required.
• Strong organisational skills with excellent attention to detail.
• Good interpersonal and communication skills (both verbal and written).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Confidence in learning and using digital systems and platforms.
• An interest in property, auctions, or financial services is a bonus but not required.