Client Advisor - Mid Market Practice, Commercial & Schemes

Howden, the new name for Aston Lark; Reading; On-site; GBP 35,000 - 52,000; Full time

Job summary

Howden is expanding its Mid-Market Practice and seeks an experienced Client Adviser to join the team and shape a servicing proposition built around exceptional client outcomes. You will work alongside Client Directors and the wider servicing team to support a portfolio of mid-market and corporate clients.

Reporting to the Client Advisory Team Manager, you will build trusted relationships, drive retention and growth objectives, and help establish a high-performing, scalable client servicing model

Qualifications

• Experience supporting mid-market or corporate clients in commercial insurance.
• Strong technical knowledge across commercial insurance classes and complex programmes.
• Progress towards or completion of Dip CII qualifications is advantageous.

Responsibilities

• Build trusted relationships with mid-market and corporate clients, delivering exceptional service and support throughout the year.
• Work with Client Executives and insurer partners to develop renewal and placement strategies.
• Manage day-to-day servicing of client programmes, ensuring queries, adjustments and renewals are handled efficiently and professionally.
• Contribute to market exercises and negotiations to secure competitive and appropriate insurance solutions.
• Collaborate with colleagues across the wider business to deliver outstanding client outcomes and a scalable servicing proposition.
• Play an active role in growing the Mid-Market Practice and shaping its future direction.

Skills

Client relationships

Communication

Stakeholder management

Organisational skills

Proactive solutions

Education

Dip CII

Job description

At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for an experienced Client Adviser to join our team and help shape a servicing proposition built around exceptional client outcomes. This is an exciting opportunity to become part of a growing practice from the ground up, working alongside talented Client Directors, Client Executives and the wider servicing team to support a portfolio of mid-market and corporate clients.

You may currently be working as a Client Adviser, Account Handler, Corporate Broker or in a similar client-facing role and be looking for the opportunity to develop your career within a business that empowers its people to make an impact. Reporting to the Client Advisory Team Manager, you'll play a key role in delivering first-class service to our clients, supporting retention and growth objectives, and helping establish the foundations of a high-performing and scalable client servicing model.

What you'll be doing

Build trusted relationships with a portfolio of mid-market and corporate clients, delivering exceptional service and support throughout the year.

Work closely with Client Executives and insurer partners to develop and deliver effective renewal and placement strategies.

Manage the day-to-day servicing of client programmes, ensuring queries, adjustments and renewals are handled efficiently and professionally.

Contribute to market exercises and negotiations, helping secure the most competitive and appropriate insurance solutions for clients.

Collaborate with colleagues across the wider business to deliver outstanding client outcomes and a consistent service experience

Play an active role in the growth and development of our Mid-Market Practice, helping shape a high-performing and scalable servicing proposition.

What we're looking for

We're looking for an experienced insurance professional who enjoys building strong client relationships and takes pride in delivering outstanding service.

We're particularly interested in individuals who can demonstrate:

Experience supporting corporate or mid-market clients within the commercial insurance market.

Strong technical knowledge across a range of commercial insurance classes, including experience managing complex insurance programmes

The ability to build credibility and develop strong relationships with clients, insurers and colleagues.

Excellent communication, organisation and stakeholder management skills.

A proactive, solutions-focused approach and the ability to thrive in a growing business environment.

Progress towards or completion of Dip CII qualifications would be advantageous.

Why Howden?

At Howden, people come first. We empower our employees to make decisions, challenge convention and build long-term careers.

This role offers the opportunity to:

Join a growing Mid-Market Practice at an exciting stage of its development.

Work with a diverse portfolio of corporate and mid-market clients.

Develop your technical, market and client-facing expertise within a supportive and entrepreneurial environment.

Build strong relationships across the wider Howden business and access specialist expertise.

Play a key role in shaping the future success of the team and the clients we support.

Join a business where collaboration, ownership and ambition are genuinely valued.