Client Advisor - Mid Market Practice, Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Reading; Hybrid; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Howden Reading is seeking an experienced Client Adviser to join our growing Mid-Market Practice and help shape a servicing proposition built around exceptional client outcomes. You will support a portfolio of mid-market and corporate clients, collaborating with Client Directors and insurer partners to deliver renewal strategies and effective placements.

You’ll manage day-to-day servicing, respond to queries, and contribute to growth initiatives across the team, delivering a high‑quality client

Qualifications

• Experience supporting corporate or mid-market clients within the commercial insurance market.
• Strong technical knowledge across a range of commercial insurance classes, including complex programmes.
• Ability to build credibility and develop strong client relationships with clients, insurers and colleagues.
• Excellent communication, organisation and stakeholder management skills.
• Proactive, solutions‑focused approach in a growing business environment.
• Progress towards or completion of Dip CII qualifications would be advantageous.

Responsibilities

• Build trusted relationships with a portfolio of mid-market and corporate clients, delivering exceptional service throughout the year.
• Work with Client Executives and insurers to develop renewal and placement strategies.
• Manage day-to-day servicing of client programmes, handling queries, adjustments and renewals efficiently.
• Contribute to market exercises and negotiations for competitive insurance solutions.
• Collaborate across the wider business to deliver outstanding client outcomes and consistent service.
• Support growth and development of the Mid-Market Practice and scalable servicing proposition.

Skills

Client relationships

Renewals strategy

Insurer partnerships

Communication

Organisation

Stakeholder management

Proactive problem solving

Education

Dip CII (advantageous)

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Client Adviser Reading Build something special with us

At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for an experienced Client Adviser to join our team and help shape a servicing proposition built around exceptional client outcomes. This is an exciting opportunity to become part of a growing practice from the ground up, working alongside talented Client Directors, Client Executives and the wider servicing team to support a portfolio of mid-market and corporate clients. You may currently be working as a Client Adviser, Account Handler, Corporate Broker or in a similar client-facing role and be looking for the opportunity to develop your career within a business that empowers its people to make an impact. Reporting to the Client Advisory Team Manager, you'll play a key role in delivering first-class service to our clients, supporting retention and growth objectives, and helping establish the foundations of a high‑performing and scalable client servicing model.

What you’ll be doing

• Build trusted relationships with a portfolio of mid-market and corporate clients, delivering exceptional service and support throughout the year.
• Work closely with Client Executives and insurer partners to develop and deliver effective renewal and placement strategies.
• Manage the day-to-day servicing of client programmes, ensuring queries, adjustments and renewals are handled efficiently and professionally.
• Contribute to market exercises and negotiations, helping secure the most competitive and appropriate insurance solutions for clients.
• Collaborate with colleagues across the wider business to deliver outstanding client outcomes and a consistent service experience.
• Play an active role in the growth and development of our Mid-Market Practice, helping shape a high‑performing and scalable servicing proposition.

What we’re looking for

We’re looking for an experienced insurance professional who enjoys building strong client relationships and takes pride in delivering outstanding service. We’re particularly interested in individuals who can demonstrate:

• Experience supporting corporate or mid-market clients within the commercial insurance market.
• Strong technical knowledge across a range of commercial insurance classes, including experience managing complex insurance programmes.
• The ability to build credibility and develop strong relationships with clients, insurers and colleagues.
• Excellent communication, organisation and stakeholder management skills.
• A proactive, solutions‑focused approach and the ability to thrive in a growing business environment.
• Progress towards or completion of Dip CII qualifications would be advantageous.

Why Howden?

At Howden, people come first. We empower our employees to make decisions, challenge convention and build long‑term careers.

This role offers the opportunity to:

• Join a growing Mid-Market Practice at an exciting stage of its development.
• Work with a diverse portfolio of corporate and mid-market clients.
• Develop your technical, market and client‑facing expertise within a supportive and entrepreneurial environment.
• Build strong relationships across the wider Howden business and access specialist expertise.
• Play a key role in shaping the future success of the team and the clients we support.
• Join a business where collaboration, ownership and ambition are genuinely valued.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.