Account Handler - Commercial & Schemes

Howden, the new name for Aston Lark; Northampton; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working (2 days home)

On-site Northampton office

Job summary

Howden is seeking an Account Handler to support SME clients from our Northampton office. You will manage renewals, mid-term adjustments, and premium invoicing while delivering excellent client service.

The role combines on-site work with some home-based days, and offers growth within a growing insurance broker. You will work with the Account Executive to shape renewal strategies, perform market exercises for the best terms, and ensure timely documentation and collections.

Qualifications

• Working knowledge of General Insurance and GDPR, plus adherence to the CII Code of Ethics.
• Minimum 2 years' industry experience.
• Experience with broker systems like Acturis is desirable.

Responsibilities

• Assist in renewal targets and client retention.Liaise with Account Executive to plan renewal strategy.
• Obtain renewal terms and present to client.
• Issue renewal documentation and ensure premium collection in line with procedures.
• Record information on Acturis and manage diary system.
• Process mid-term adjustments and liaise with insurers for revised documents.
• Cross-sell products from other divisions.

Skills

General Insurance

Code of Ethics

GDPR

Negotiation

Broking

Client communication

Attention to detail

Multitasking

Tools

Acturis

Job description

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking an Account Handler to support our team for the administration of renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that's making a real impact in the market.

Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth.

Please note this is a full-time, permanent, office based opportunity. You will be onsite in our Northampton office. The office days are currently 3 days per week (Monday, Wednesday, Friday). With the other two days working from home. (This arrangement however is subject to change)

Overview:

• Assist in achieving Group/Division client retention targets by providing an excellent level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
• Undertake market exercise to establish most competitive terms available.
• Obtain renewal terms and present to client.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other Divisions.

Knowledge:

• Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
• Must have a minimum of 2 years' industry experience.

Skills:

• Good level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Good negotiation and broking skills
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications:

• Acturis (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.