Client Executive - Commercial & Schemes

hyperiongrp; Cheltenham; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Howden is seeking an ambitious Client Executive to join our Charity and Not-for-Profit team in Cheltenham. You will manage existing client relationships, oversee renewals, and handle mid-term adjustments while delivering exceptional service and competitive coverages.

The role is full-time and hybrid, with an expectation to be onsite in Cheltenham part of the week and travel for partner meetings as required, offering a supportive environment focused on collaboration and client success.

Qualifications

• Minimum 3 years' experience providing specialist insurance advice.
• Experience in Charity or Not-for-Profit sector is advantageous.

Responsibilities

• Ongoing account management and renewals for existing portfolio.
• Manage relationships with key decision makers within partnerships.
• Coordinate with external service providers.
• Exceed annual targets.
• Engage with internal and external stakeholders.
• Attend partner meetings and client promotional events.

Skills

Communication

Negotiation

Relationship-building

Target achievement

Time management

Education

GCSE Maths & English

CII qualification

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like‑minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking an ambitious Client Executive to join our Charity and Not for Profit team in Cheltenham. If you have a passion for insurance, this is the opportunity for you. Be part of a world‑class organisation that values collaboration and inclusion. As part of your role, you will have the important task of connecting with existing clients, ensuring all their needs for renewals, and mid‑term adjustments are completely understood and addressed. This will involve finding the right coverages, offering competitive pricing, and providing outstanding service to clients and colleagues alike.

Please note this is a full‑time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite 2 days per week on average.

Overview:

• Ongoing account management and renewal for our existing portfolio.
• Effectively managing relationships with key decision makers within our partnerships
• Effectively managing relationships with external service provider
• Exceeding annual targets
• Engaging regularly with internal and external stake holders
• Quarterly MI meetings held with each partner
• Travel to partner meetings and attend client promotional events

Knowledge:

• Working knowledge of all the main classes of general insurance and the CII's Coe of Ethics and GDPR.
• Must have a minimum of 3 years' experience in providing specialist advice in the insurance market.
• Experience within the Charity or Not for Profit sector would be advantageous, but is not essential.

Skills:

• Excellent communication, presentation and negotiation skills.
• Ability to understand people and build rapport, adapt styles of communication accordingly.
• Ability to exceed individual targets and deadlines as defined by the business plan.
• Multi-tasking and organisational skills with attention to detail, quick assessment and effective workload prioritisation.
• The ability to manage your own diary, working to tight deadlines with accuracy of work.

Qualifications:

• GCSE Maths and English (or equivalent).
• Cert CII an advantage or progressing towards the qualification.

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent