Client Advisor - Harrods

360 TALENT LONDON; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Harrods in London is seeking a Luxury Client Adviser to deliver an exceptional client experience from first interaction through after-sales service. You will build a strong client book through proactive clienteling and CRM, aiming to exceed targets.

Applicants should have luxury fashion retail experience, a proven track record of achieving KPIs, and immaculate personal presentation. Join a globally recognised brand at a prestigious Harrods location and collaborate with a high‑performing team to

Qualifications

• Luxury fashion retail experience required.
• Proven track record of meeting KPIs.
• Strong clienteling and communication skills.
• Immaculate personal presentation.
• Willing to work weekends and peak periods.

Responsibilities

• Deliver exceptional luxury client experience from first contact to after-sales.
• Build and maintain a VIP client book via CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop product knowledge and communicate craftsmanship.
• Maximise sales through cross-selling and styling.
• Maintain boutique standards and assist with operations.
• Collaborate with the team to deliver an outstanding customer journey.

Skills

Luxury retail

Clienteling

CRM

Sales targets

Tools

CRM software

Job description

LUXURY CLIENT ADVISOR - HARRODS

Full-Time | Permanent | London

About the Opportunity

An exciting opportunity has arisen to join an internationally renowned luxury fashion house within Harrods.

Key Responsibilities

• Deliver an exceptional luxury client experience from first interaction through to after-sales service.
• Build and maintain a strong client book through proactive clienteling and CRM.
• Achieve and exceed individual sales targets and KPIs.
• Develop expert product knowledge and confidently communicate the brand's craftsmanship and collections.
• Maximise sales through cross‑selling and styling recommendations.
• Maintain impeccable visual merchandising and boutique presentation standards.
• Support stock replenishment, inventory management, and day‑to‑day boutique operations.
• Work collaboratively with the wider team to deliver an outstanding customer journey.

About You

• Previous experience within luxury fashion retail is essential.
• Proven track record of achieving and exceeding sales targets.
• Strong clienteling skills with the ability to build lasting relationships with VIP and international clientele.
• Commercially minded with excellent communication skills.
• Passionate about luxury fashion and delivering world‑class service.
• Immaculate personal presentation and attention to detail.
• Flexible to work weekends and peak trading periods.
• Additional languages are highly desirable.

What's on Offer

• Full‑time, permanent opportunity.
• The chance to represent a globally recognised luxury fashion house.
• A prestigious Harrods location with exposure to an international client base.
• Excellent career development opportunities within luxury retail.
• Competitive salary and benefits package.