Client Advisor - Harrods Donna

DOLCE&GABBANA; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

DOLCE&GABBANA is seeking an experienced Client Advisor for our Donna department located at Harrods. You will act as a Brand ambassador, delivering outstanding service and building long-lasting relationships with customers.

The ideal candidate should have a minimum of 3 years of experience in luxury retail, fluency in English, and excellent communication skills. Responsibilities include promoting products, mentoring staff, and maintaining store standards.

Qualifications

• Minimum 3 years of relevant experience in luxury retail.
• Good customer focus and strong communication skills.
• Self-motivation with a positive attitude.

Responsibilities

• Elevate client experience and brand impression.
• Mentor sales staff and ensure smooth operations.
• Promote products by identifying customer needs.

Skills

Fluency in English

Effective sale techniques

Strong presentation skills

Interpersonal skills

Professional selling techniques

Job description

We are currently looking for an experienced and proactive Client Advisor for our Donna department based in Harrods.

As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.

Key Responsibilities

• Tailor the client experience in order to elevate experience and impression of the brand
• Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
• Promote and sell products by identifying our international customers’ needs
• Deliver outstanding customer service and build long-term relationship with customers
• Maintain the store standards according to the guidelines.
• Embody and transmit with passion the company projects through an effective product knowledge
• Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
• Monitor the stock levels and support the activities of the Sale Staff
• Support basic cash operations when necessary

Requirements

• Fluency in English. Other languages are considered a plus
• Minimum 3 years of relevant experience in luxury retail
• Client Ceremony
• Effective sale techniques
• Store’s KPIs
• Self-motivation with positive attitude and professional selling techniques
• Good customers focus with strong presentation, interpersonal and communication skills
• Strong team player