Client Advisor

Dweet.; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

The House in Harrods is seeking a Sales Advisor/Sales Assistant to deliver a premium luxury experience as a Brand Ambassador. You will drive sales, offer bespoke styling advice, and nurture exclusive client relationships in a high-end concession.

This FTC role runs for 5 months until the end of January, with a focus on client engagement, boutique operations, and representing the brand with exemplary service in a prestigious retail environment.

Qualifications

• Minimum 3 years of experience in luxury retail.

Responsibilities

• Achieve and exceed individual and boutique sales targets with tailored styling advice.
• Master the selling ceremony of the House and provide personalized clienteling.
• Maintain awareness of fashion trends to offer insightful recommendations.
• Build strong client relationships and manage a client book and CRM.
• Support daily operations including stock replenishment and cash handling.

Skills

Luxury retail

Sales excellence

Clienteling

Communication

Job description

About our client:

The House is an iconic Parisian accessories house recognized for its exquisite craftsmanship and avant-garde approach. Today, it continues to push the boundaries of luxury, offering a sophisticated and fashion-forward experience to discerning clients worldwide.

The Opportunity

We are looking for a Sales Advisor/Sales Assistant to join their concession in Harrods. This is a fantastic opportunity for a passionate and client-driven individual to become a true Brand Ambassador, delivering an exceptional luxury experience while contributing to the success of the boutique.

***Please note it is a FTC for 5 months till end of January ***

Key Responsibilities

1. Sales & Client Experience

• Achieve and exceed individual and boutique sales targets, implementing actions to enhance performance.
• Master the selling ceremony of the House, providing tailored and creative styling advice.
• Maintain a strong awareness of fashion trends and competitors to offer insightful recommendations.
• Build and nurture strong client relationships through exceptional service and personalized clienteling.
• Manage a client book and Boutique CRM, ensuring consistent outreach and follow-ups.

2. Operational Excellence

• Support the concession's daily operations, including inventory management, stock replenishment, and loss prevention.
• Ensure accurate cash handling and adherence to boutique procedures.
• Assist in analyzing KPI performance metrics such as turnover, ATV, UPT, and cross- selling.
• Contribute to weekly and monthly reports, identifying opportunities for improvement.

3. Team Collaboration & Boutique Support

• Work closely with the Concession Manager to enhance team performance and boutique success.
• Assist in product training, coaching, and briefings to elevate team expertise.
• Ensure the boutique operates efficiently by contributing to team organization, including scheduling and task delegation.
• Lead by example, fostering a positive and motivating environment for both clients and colleagues.

4. Brand Representation & Client Engagement

• Embodied the brand’s values and identity, offering an exceptional luxury experience.
• Develop strong client relationships, engaging in exclusive experiences such as VIP appointments and events.
• Promote the brand through a proactive approach to networking and community engagement.

Ideal Candidate Profile

We are looking for a passionate and driven individual who is eager to contribute to the success of the brand in a prestigious retail location.

Minimum 3 years of experience in luxury retail with a strong track record in sales.

Passion for luxury fashion, craftsmanship, and client engagement.

Strong sales and negotiation skills, with the ability to drive results.

Excellent communication and interpersonal skills, with a natural ability to build client relationships.

A proactive, detail-oriented, and self-motivated approach.

Ability to balance operational responsibilities with a client-centric focus.

Fluency in English is essential; additional languages (such as Mandarin or Arabic) are a plus. French always a great add-on too!

Training & Development

The House is committed to the growth and development of its employees. The Sales Assistant will receive tailored training, product knowledge workshops, and coaching to support professional development and long-term career progression within the brand.