Client Advisor [FENDI London Stores, Temporary contract]

Inside Lvmh; Greater London; Hybrid; GBP 25,000 - 32,000; Part time

Job summary

FENDI London Stores is seeking a Client Advisor to deliver an extraordinary luxury client experience. As a FENDI Ambassador, you will engage clients with upselling across product categories and manage CRM-driven appointments to cultivate loyalty.

The role emphasizes strong selling, English fluency, professional image, and collaboration with store teams to maintain visual standards and operational excellence.

Qualifications

• Minimum 3 years’ experience in Retail Fashion, with at least 1 in Luxury Sales.
• Bachelor’s Degree or equivalent preferred.
• Fluent English; second language a plus.
• Strong selling and communication skills.
• Excellent relationship skills, professional image.

Responsibilities

• Engage in upselling, cross-selling and multiple selling for all product categories.
• Monitor sales performance and KPI achievement with store leadership.
• Provide customer feedback on products, especially newly launched items.
• Strengthen customer relations and manage CRM campaigns and appointments.
• Maintain store operations, stock transfer, payments and customer data entry.
• Maintain inventory accuracy and support stock takes.
• Keep store visuals in line with company guidelines and ensure a clean environment.

Skills

Strong selling skills

Strong communication skills

Fluent English

Organizational skills

Customer relationships

Education

Bachelor’s degree or equivalent

Tools

Retail management system

Job description

Client Advisor [FENDI London Stores, Temporary contract]

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.

Job responsabilities

MAIN ROLE & RESPONSIBILITIES

• Engage in upselling, cross selling and multiple selling for all product categories;
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
• Provide customer feedback on products, especially newly launched products.

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.

Store Operations

• Perform store duties as assigned by team leaders and management;
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  

Stock Management

• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
• Support during Store stock take and cycle-counts.
  

Store Maintenance

• Maintain proper visual merchandising according to company guidelines;
  Maintain a safe and clean store environment and implement daily housekeeping duties;
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Profile

• Minimum 3 years’ experience in Retail Fashion industry with at least 1 in Luxury Sale;
• Bachelor’s Degree or equivalent is preferred;
• Manages his/ her image standards on a high level;
• Strong selling and communication skills are necessary;
• Excellent relationships skills, self-reliant, friendly and patient;
• Organization, professionalism, self-confidence;
• Computer skills and Retail management system knowledge;
• Goal oriented approach, multitasking;
• Strong knowledge and/or interest for fashion/luxury industry;
• Fluent English, knowledge of second language is a plus.