Client Advisor

Giorgio Armani; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and bonus potential

Generous employee discount on Giorgio 

Employee Assistance Program (EAP)

Career development opportunities

Inclusive, vibrant work environment

Job summary

Giorgio Armani Flagship Store on Sloane Street in London seeks a Menswear Client Advisor to deliver exceptional service, understand client needs, and drive sales while supporting visual merchandising.

You will build lasting relationships, share product knowledge, and contribute to a premium shopping experience in a luxury environment. Previous luxury retail experience and a passion for fashion are highly valued.

Qualifications

• Experience in luxury or premium retail is ideal.
• Excellent salesperson with a proven track record.
• Strong customer service mindset and relationship-building skills.
• Good understanding of fashion trends, styling, and product knowledge.
• Approachable and well-presented with strong communication.
• Makeup skills are highly preferable but not required.

Responsibilities

• Meet personal and department KPIs and support store targets using company tools.
• Greet clients, understand needs, and upsell products to meet sales goals.
• Create a high-energy sales floor environment and maintain store standards.
• Cultivate and maintain client relationships to drive sales and retention.
• Participate in training sessions and merchandising activities as needed.
• Assist in visual merchandising and product displays to support the luxury brand image.

Skills

Sales excellence

Luxury retail experience

Client relationship building

Product knowledge

Communication & presentation

Fashion trend awareness

Makeup skills (preferred)

Job description

GIORGIO ARMANI - SLOANE STREET - CLIENT ADVISOR - MENSWEAR

About Us:

Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, minimalist designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

Role Overview:

As a Menswear Client Advisor in our Giorgio Armani Flagship store, you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets, as well as supporting the store with Visual Merchandising responsibilities. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations and provide a positive shopping experience.

Responsibilities:

• To be aware of personal targets, including KPIs and support the management team in consistently achieving department and store targets using company tools such as Staff training, product knowledge, and daily floor planner.
• To understand and put into practice the training given via the company Logbook and maximise sales by greeting clients and introducing additional and alternative sales.
• To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels.
• Cultivate and maintain client relationships to drive and deliver sales and increase client retention.
• To actively participate in any training sessions and undertake any training proposed by the company, internal or external.
• To acquire visual merchandising and display knowledge and assist in display activities when required to maintain high store standards.

• Experienced in luxury or premium retail is ideal.
• Approachable and very well presented.

• An excellent salesperson with a proven track record.
• Flexible with working patterns.
• Passionate about delivering customer service.
• Understand trends, fashion, and styling.
• Proficient in makeup skills, is highly preferable.

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.