Luxury VM & Client Experience Specialist

Giorgio-Armani; Greater London; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Employee discount

EAP access

Career development

Inclusive work environment

Job summary

Giorgio Armani on Sloane Street is seeking a hybrid Visual Merchandiser and Client Advisor to balance sales-floor presence with brand storytelling. The role is approximately 60% Client Advisor and 40% VM, focusing on delivering an exceptional client experience, maintaining VM standards, and supporting stock and displays.

You will collaborate with Store Management and the VM Team, photograph displays, report insights, and help drive commercial performance while upholding a luxury service

Qualifications

• Luxury or premium retail experience.
• Strong interest in fashion, styling, and trends.
• Ability to develop product knowledge quickly.
• Excellent client service and communication.

Responsibilities

• Deliver an excellent Client Experience following the Brand selling ceremony.
• Identify sales opportunities and contribute to store targets.
• Maintain knowledge of products, collections, stock, and storytelling.
• Implement and maintain VM standards on the sales floor.
• Monitor stock movement and recommend displays and replenishment.
• Support seasonal launches and changes to product presentation.
• Collect client and market feedback and share insights.
• Participate in training and daily briefings to strengthen knowledge.
• Build effective relationships with Store Management, Sales, VM and Stock Teams.

Skills

Client & Commercial Focus

Visual Merchandising

Product & Fashion Knowledge

Communication & Teamwork

Organisation & Flexibility

Job description

GIORGIO ARMANI - SLOANE STREET - VM AMBASSADOR

About Us: Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, minimalist designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

CONTEXT AND PURPOSE OF THE ROLE:

This hybrid retail role combines a strong client-facing and commercial focus with Visual Merchandising responsibilities. Approximately 60% of the role is dedicated to Client Advisor activities and 40% to Visual Merchandising, according to business and store needs.

As a Visual Merchandiser, the role holder supports the consistent application of Brand VM standards, helping to enhance product presentation, the Client Experience and commercial performance. They also act as the store’s key contact for the VM Team, sharing photographs and reports on in-store and window displays.

As a Client Advisor, they deliver an excellent Client Experience, identify sales opportunities and build long-term client relationships through strong product knowledge, styling advice and Brand storytelling.

The role requires creativity, commercial awareness, client focus and the flexibility to balance VM activities with an active presence on the sales floor.

RESPONSIBILITIES

SALES & BUSINESS MANAGEMENT

• Deliver an excellent Client Experience, following the Brand selling ceremony and providing tailored product and styling advice.
• Build lasting client relationships, identify sales opportunities and contribute to individual and store targets.
• Maintain strong knowledge of products, collections, stock availability and Brand storytelling.
• Implement and maintain VM standards across the sales floor, including product displays, mannequins, fixtures, signage and window displays.
• Monitor product performance and stock movement, working with Store Management and the VM Team to recommend displays, rotations and replenishment that support commercial priorities, according to VM Guidelines.
• Support seasonal launches, campaigns and changes to product presentation in line with Brand and VM guidelines.
• Collect relevant client and market feedback and share useful insights with colleagues.

TEAM DEVELOPMENT AND MANAGEMENT

• Participate in training and daily briefings to strengthen and share product, sales, client service and VM knowledge.
• Support colleagues in maintaining Brand presentation standards throughout the trading day.
• Build effective working relationships with Store Management, Sales, VM and Stock Teams.

OPERATIONS

• Follow Company policies and support daily store and back-of-house activities as required, including replenishment, transfers, labelling, stock organisation and inventory.
• Provide timely VM updates, photographs and feedback in line with Brand guidelines.
• Ensure products, VM equipment and relevant sales floor and back-of-house areas are properly maintained and organised.

MUST HAVE SKILLS:

• Client & Commercial Focus – Ability to understand client needs, build lasting relationships and contribute to sales performance.
• Visual Merchandising – Strong visual awareness and attention to detail, with the ability to maintain Brand standards and capture clear photographs of displays.
• Product & Fashion Knowledge – Strong interest in product, styling, trends and Brand storytelling.
• Communication & Teamwork – Ability to communicate effectively and collaborate with clients, Store Management, Sales, VM and Stock Teams.
• Organisation & Flexibility – Ability to balance client-facing and VM responsibilities while adapting to changing store priorities.

WORK EXPERIENCE/QUALIFICATIONS

• Previous experience in luxury or premium retail, preferably in sales, customer service or Visual Merchandising.
• Strong interest in fashion, styling, product presentation and current trends.
• Strong product knowledge, or the ability to develop it quickly and apply it to both sales and product presentation.

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.
• Vibrant and inclusive work environment that fosters creativity and personal growth.

As an equal opportunities employer, Giorgio Armani is committed to treating all current and prospective employees equally. We do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from various backgrounds to apply and join the Giorgio Armani family.