Client Administrator, Deeside

HH Global Group; United Kingdom; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

HH Global Group is seeking an Account Executive to work closely with suppliers and internal contacts to deliver client services on time and to specification. You will support the Client Engagement team, produce detailed specifications, brief suppliers, monitor projects, and ensure invoicing and reporting procedures are followed.

This role blends client-site work with home-based coordination. Based in the UK, you will access the Deeside client site three times weekly, manage multiple projects

Qualifications

• Business Administration experience within a client services team.
• Access the client site in Deeside three times per week.
• Strong MS Excel skills, including VLOOKUPs.

Responsibilities

• Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
• Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
• Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Skills

Client service

Numeracy

Time management

Attention to detail

Communication

Tools

MS Excel

VLOOKUPs

Job description

Purpose of the job

Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

The areas of spend under management with this FMCG client are Temporary + Permanent Point of Sale Materials (POSM) solutions.

This role operates on a blended basis between the client / vendor site(s) and home as necessary. The client is based in Deeside, and you need to be able to readily access that location three times per week.

Key responsibilities

• Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
• Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
• Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

• Business Administration experience within a client services team where you are directly engaging with clients
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills - verbal, written + presentation
• MS 365 capability especially Excel
• Print knowledge desirable but not essential
• Strong time management and prioritization skills

Essential criteria

• Business Administration experience within a client facing environment
• Able to access the client site in Deeside three times per week
• Strong Microsoft Excel skills (V Lookups)