Account Manager (Print _ Direct Mail), London

HH Global Group; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

HH Global Group is seeking a Client Engagement professional to deliver excellent client service, reporting and project delivery for key FMCG accounts in London. The role blends office, client site and home working, with access to theCentral London location as required.

You will manage briefs, timelines and supplier relations, ensuring quality and on-time delivery while maintaining strong relationships with stakeholders and executing invoicing and reporting processes.

Qualifications

• Print or Direct Mail experience with client-facing focus.
• Numerate with a commercial bias and ability to juggle multiple projects.
• Strong time management and prioritisation skills.
• Excellent written and verbal communication; presentation skills.
• Proficient in MS Office suite for reporting and tracking.

Responsibilities

• Provide technical support across Print, Direct Mail and POSM projects from brief to delivery.
• Take clear client briefs, manage timelines, and keep projects moving smoothly.
• Attend briefings and status calls to stay aligned with client needs.
• Suggest smart alternatives, innovations, and value-adding ideas.
• Brief suppliers and oversee production to ensure quality, accuracy, and on-time delivery.
• Maintain strong communication with the account team and clients throughout.
• Manage scope changes, highlight cost impacts early, and ensure correct invoicing.
• Track and record all activity using the required tools and processes.
• Review completed projects to drive continuous improvement with clients and suppliers.

Skills

Print experience

Direct Mail

Client-facing

Numerate

Time management

Communication skills

MS Office / M365

Team player

Tools

MS Office (Outlook, Excel, PowerPoint, Word)

Job description

Purpose of the job

Our Client Engagement team work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.

You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.

The areas of spend under management with this FMCG client are 2D Print, Point of Sale Materials (POSM), Direct Mail and Promotional Items.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Central London, and you need to be able to readily access that location.

Key responsibilities

• Provide technical support across Print, Direct Mail and POSM projects from brief to delivery
• Take clear client briefs, manage timelines, and keep projects moving smoothly
• Attend briefings and status calls to stay aligned with client needs
• Suggest smart alternatives, innovations, and value-adding ideas
• Brief suppliers and oversee production to ensure quality, accuracy, and on-time delivery
• Maintain strong communication with the account team and clients throughout
• Manage scope changes, highlight cost impacts early, and ensure correct invoicing
• Track and record all activity using the required tools and processes
• Review completed projects to drive continuous improvement with clients and suppliers
• Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

• Print or Direct Mail experience with client-facing / focused experience - excellent interpersonal skills
• Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
• A keen eye for detail plus developed time management and prioritization skills
• Excellent communication skills - verbal, written + presentation
• M365 capability especially Outlook, Excel, PowerPoint + Word
• Hands-on, team player with a positive proactive approach with a determination to achieve excellence
• Can work alone and prioritize workloads

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