Account Manager (Permanent POSM), Baldock or UK other

HH Global; Baldock; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

HH Global is seeking an Account Manager to lead client solutions across POSM spend with hands-on experience on-site at client locations and blended working from office, vendor sites and home. You will manage briefs, coordinate multiple teams, and drive growth while upholding SLAs and quality standards.

Ideal candidates bring client service experience, a commercial mindset and strong communication skills to deliver end-to-end project management and foster long-term client relationships.

Qualifications

• Client service management experience across client sites with SLAs and KPIs.
• Experience in the service lines / product areas outlined above.
• Strong time management and prioritization for multiple projects.
• Excellent verbal, written, and presentation communication.

Responsibilities

• Take briefs from the client, manage full project delivery from start to finish, and propose alternatives and innovations.
• Provide technical input and briefing suppliers to meet client requirements and ensure high service levels.
• Monitor projects to ensure on-time delivery and adherence to specifications, collaborating across teams.
• Prepare presentations and complete account administration and reporting with accurate records.
• Meet and exceed contracted SLAs while complying with policies and regulations.
• Identify and develop new business opportunities within existing accounts to drive organic growth.

Skills

Client relationships

Multi-project management

Commercial bias

Project management

Communication skills

Client service

Job description

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the Job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners.

You’ll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.

The areas of spend under management with this FMCG client are Permanent Point of Sale Materials (POSM) solutions and so experience in this area is required - any Temporary POSM experience would beneficial.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.

Key Responsibilities

• Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible
• Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
• Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
• Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
• Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies
• Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling

Knowledge, Skills + Experience

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
• Experience in the service lines / product areas outlined above
• Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
• Project Management mindset - process driven with a focus on sales and business development
• Experience in troubleshooting unexpected project issues and implementing preventative measures
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to [e-mail]

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.