Account Manager

Lil Packaging Ltd; United Kingdom; Remote; GBP 31,000 - 42,000; Full time

Job summary

Lil Packaging Ltd, based in Huntingdon, is seeking an Account Manager to proactively manage allocated clients and grow supply to an existing base. You will handle key accounts, understand product packaging needs, and deliver exceptional customer service.

Role includes visits to clients, coordination with the sales team, and accurate forecasting to ensure peak supply during peak periods. A permanent role with a 6-month probation and a salary that reflects experience.

Qualifications

• Minimum GCSEs: five A-E grades.
• Excellent written and verbal communication.
• Ability to commute to HQ in Huntingdon and visit clients nationally.

Responsibilities

• Growth of existing accounts including some key accounts whilst identifying new opportunities and upselling.
• Price, propose, negotiate, draft, sign: contracts & stock holdings for your clients.
• Client visits (as / when required) e.g. upselling, new product launches or problem solving.
• Meticulous planning and XLS forecasting of clients to ensure peak supply (Oct-Dec).
• Full accountability of client once handed-over from Business Development Team.
• Holiday cover for account management team: coordinating daily team meeting and tasks, and covering team members.
• Assist the team with client issues as and when required.

Skills

Customer service

Proactivity

Self-motivation

Education

Five GCSEs (A-E)

Tools

MS Office

Excel

Outlook

Teams

PowerPoint

Job description

Job Title: Account ManagerReports to: Sales ManagerBased: HQ in Huntingdon (with some ad-hoc UK client visits once-twice/month max as and when required)Hours: Full-time (37.5hrs/wk) 8:55am-5:00pm Mon-Thursday, 8:55am-4:30pm on Friday with 30min lunch break.Holiday: 26 Days paid annual leave plus bank holidaysTerm: Permanent contract (standard UK '6-month probation' applies).Basic Salary: £31,290 - £41,720 depending on experience / proven track record

Key Drivers for role success: Personality, proactivity & excellent customer service, alongside being highly self-motivated in taking ownership of growing supply to an existing client base

Job Purpose: Pro-active management of allocated clients which predominantly currently spend <£100,000 to ensure growth, whilst offering an unparalleled customer service. In addition some Top 72 clients will also be allocated, so key account management will also be necessary. The successful candidate will be focused on truly understanding every item of packaging their clients procure & why

Company overview: Still 100% owned by the Lill family Est 1983, we invented the packaging Amazon uses today and are proud to be Europe’s largest independent producer of ecommerce packaging for Europe’s largest internet retailers. There are 100+ of us operating from our Huntingdon manufacturing HQ (150,000 sqft) generating in excess of £20m Turnover, growing 20% p.a.

Key Responsibilities and Accountabilities:

• Growth of existing accounts including some key accounts whilst identifying new opportunities and upselling.
• Price, propose, negotiate, draft, sign: contracts & stock holdings for your clients.
• Client visits (as / when required) eg. upselling, new product launches (ie demo packaging) or problem solving
• Meticulous planning and XLS forecasting of clients to ensure peak supply (Oct-Dec)
• Full accountability of client once handed-over from Business Development Team.
• Holiday cover for account management team: coordinating daily team meeting& tasks, and covering team members as / when required.
• Assist the team with client issues as and when required

Other Responsibilities and Accountabilities:

• Day to day processing of clients: emails/enquiries/orders/deliveries/artworks.
• Attend daily virtual meetings with colleagues & clients (zoom / teams)
• Respond to clients within 24 hours (ideally <2 hrs), ensuring no task goes neglected.
• Update clients on production schedules and stock holdings
• Follow Commercial Manager’s direction to optimise team and client satisfaction.
• Resolve client complaints to the mutual satisfaction of both client and company.
• Attend relevant training courses & develop knowledge, techniques and skills.
• Adhere to policies & procedures relating to Health & Safety, Quality Management.

Person Specification

• A great sense of humour and positive 'can do' approach, even to routine tasks, in keeping with our 'mail happy' slogan.
• Ability to turn any client interaction into a positive one.
• Highly motivated and able to work effectively under own initiative.
• A background in corrugated packaging is preferred but not essential.
• Comfortable communicating with directors and prestigious blue chip companies.
• Good presenter/communicator: virtual meetings (zoom/teams)/ phone/ e-mail.
• Pro-active work ethic
• Business Acumen
• Confident and able to engage with internal and external stakeholders.
• A natural forward planner who critically assesses own performance.
• Quick thinker, Team Player & very strong interpersonal skills.
• Organised and efficient alongside the ability to work in a changing environment.
• Good computer skills : MS Office: Outlook/Excel/Teams/Word/Powerpoint
• Educated to a minimum standard of 5 GCSEs grade A-E.
• Able to commute reliably to HQ in Huntingdon and clients nationally (ad-hoc).
• Familiarity with our MIS IT system 'SPOCS' preferred but full training given.

Literacy and Numeracy:

• A good level of literacy & numeracy are required.
• Must be a competent writer of communications and excel spreadsheets.