Client Administrator

International Catalyst Services, LLC; Haywards Heath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Client Administrator in the Surety team. This hybrid role, based in Haywards Heath, offers an exciting opportunity to engage with a diverse range of clients in the Surety broking process. You will leverage your strong organizational and communication skills to support a small team, manage client relationships, and ensure smooth operations. With a commitment to professional development and an inclusive culture, this role is perfect for those looking to make a significant impact while enjoying a collaborative work environment. Embrace the chance to grow your career in a supportive setting.

Benefits

Professional Development Opportunities

Supportive Leadership

Inclusive Culture

Flexible Work Environment

Qualifications

• Strong communication and organizational skills are essential.
• Experience in administration or client advisory roles is preferred.

Responsibilities

• Review bond wordings and provide guidance to clients.
• Data entry and maintenance of Surety database and accounting system.
• Assist with client reports and general administrative support.

Skills

Communication Skills

Organizational Skills

Microsoft Office Proficiency

Client Relationship Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

We are seeking a talented individual to join our Surety team at Marsh. This role will be based in Haywards Heath. This is a hybrid role that has a requirement of working at least three days a week in the office.

The role: Client Administrator

The Marsh Surety Practice is a market leading specialty business with more than 320 employees globally (11 in the UK with offices located in London and Haywards Heath).

We service and handle all aspects of the Surety broking process for a wide range of large clients including but not limited to Construction, Energy, Defence, Transportation, Technology and Retail within the UK.

This role would particularly suit someone with an aptitude for being highly organised with strong/varied administration skills. The successful candidate should have experience of working in an administration role and enjoy being part of a small team, with the willingness to support other team members as required.

We will rely on you to:

• Review bonds wordings and provide clear verbal and written guidance to clients regarding the suitability of the bond wording submitted.
• Draft bond wordings and arrange for bonds to be executed by Surety and delivered to the client.
• Data entry into bespoke Surety database and Marsh accounting system to produce client invoices
• Maintain, retrieve and update information held in both Surety database and Marsh accounting system.
• Sort accounting queries by liaising with team members, insurers and Marsh accounts department
• Review outstanding client payments and where appropriate chase for payment.
• Process new and additional premium invoices.
• Obtain and review cancellation documentation from clients and process with relevant Surety
• Production of monthly client reports in Excel.
• Collate information and assist the relevant Client Executive in preparing underwriting submissions, client reports and presentations;
• Ensure Bond facility records are kept up to date on the Surety database;
• Organise client and underwriting meetings as requested;
• Assist with general correspondence and administrative support including filing and file management
  

What you need to have:

• Strong communication skills including typing, writing, grammar, punctuation, and oral communication, speaking clearly and correctly on the telephone
• Proven administrative and organisational skills
• Outstanding written and verbal communication with an ability to build and sustain relationships with clients at a senior level
• Ability to prioritise workload and manage multiple tasks simultaneously
• Pro-active team player with desire to improve knowledge and contribute to positive team dynamic across the department
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  

What makes you stand out:

• Proven experience as an office administrator or client advisor or previous experience working within a similar role with knowledge of Surety Bonds
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.