Client Administrator

Howden; Glasgow, Cheltenham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discretionary bonus

Life cover

Income protection

Private medical insurance

Pension scheme

Annual leave 25–27 days

Wellbeing benefits

Job summary

Howden in the United Kingdom seeks a Client Administrator to join the SIPP team on a permanent basis. This hybrid role can be based in Glasgow or Cheltenham, balancing office and home working to deliver high-quality client administration and service.

You will handle client tasks within procedures, ensure regulatory compliance, and work with pensions knowledge. Strong communication and teamwork are essential, with a focus on fair treatment of customers and cost-effective service.

Qualifications

• Must have GCSE Maths and English (or equivalent).
• Experience in pensions and working in a team environment is desirable.
• Knowledge of the SIPP market place is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• All administration relevant to client needs, delivered within service levels and quality standards.
• Handle client tasks with communication ownership and follow documented procedures.
• Record time against tasks daily and minimize non-billable time.
• Work in line with BW values and treating customers fairly requirements.

Skills

Communication skills

SIPP knowledge

Teamwork

Education

GCSE Maths and English

Job description

We are seeking a Client Administrator to join our SIPP team. This is a permanent role that can be based in our Glasgow or Cheltenham office on a hybrid working basis.

The purpose of this role is to carry out any administration tasks for clients as required and ensure a high level of service is delivered at the most effective cost whilst ensuring regulatory and legislative requirements are met, and all clients are treated fairly.

A snapshot of your day:

• All administration should be relevant to the client needs and service is delivered within any agreed service levels, priorities and quality standards.
• Carry out any client work taking responsibility for client communication and ownership of tasks as appropriate. Ensure that client needs are fully understood and administered in line with documented procedures.
• Ensure time is appropriately and accurately recorded against tasks on a daily basis and work to minimise non billable time.
• Work in accordance with BW values, behavioural competencies and treating customers fairly requirements.

We would love to hear from you if you have:

• GCSE Maths and English at grade C/5 or equivalent.
• Experience in pensions and working in a team environment is desirable.
• Knowledge of the SIPP market place is preferred
• Strong communication and interpersonal skills are essential.
• The ability to work hard with the right attribute towards the continuous development of your skills and knowledge.

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexi benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

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