Client Accounts Administrator & Logistics Support

Culina Group; Creswell; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension

Life Assurance

Wellness / EAP

Eye care vouchers

Reward & Recognition

Everyday discounts

Job summary

Culina Group, via its iForce division, invites applications for a Client Account Administrator to join the Stafford team on a full-time basis. You will support the administrative function, deliver excellent customer service, and help optimise day-to-day client operations with accuracy and efficiency.

The role runs Monday to Friday, 9am–5pm, with a salary of £26,812 per year. You will handle client queries, assist with reports, manage the inbox, and work with Merchandisers to resolve stock,

Qualifications

• Previous administrative experience is desired.
• Strong IT skills – competent in all Microsoft Office platforms.
• Experience within a logistics/warehousing environment would be preferred.
• Excellent customer service skills both written and verbal.
• Confident communicator to stakeholders at all levels.
• Positive attitude and enthusiastic.

Responsibilities

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Skills

Administrative experience

MS Office

Logistics exposure

Customer service

Stakeholder communication

Positive attitude

Job description

Culina Group, via its iForce division, invites applications for a Client Account Administrator to join the Stafford team on a full-time basis. You will support the administrative function, deliver excellent customer service, and help optimise day-to-day client operations with accuracy and efficiency.

The role runs Monday to Friday, 9am–5pm, with a salary of £26,812 per year. You will handle client queries, assist with reports, manage the inbox, and work with Merchandisers to resolve stock,