Client Accounts Administrator

Touchstone Group Ltd; Bath; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Discounts and offers

Job summary

Places for People is hiring a Client Accounts Administrator to join a busy team. You will handle frontline transactional input to the database and assist with payment processing within a supportive, customer-focused environment.

The role requires good administration experience, strong attention to detail and solid Excel skills. The position offers hybrid working (3 days at home) and a commitment to training and development.

Qualifications

• Experience in an administration role.
• Strong attention to detail and accuracy.
• Excellent communication skills.

Responsibilities

• Provide frontline transactional input to the database and raise payments through the system.
• Collaborate with the team to respond to internal/external queries about the portfolio.

Skills

Administrative experience

Communication skills

Excel

Tools

Excel

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More About The Team

We are looking to recruit a Client Accounts Administrator on a permanent basis. Reporting to the Portfolio Manager, this is a great opportunity to join a growing area of the business.

The working hours for this role are Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm.

After an initial period of training (Approx 3 months), we can offer hybrid working (3 days at home).

More About Your Role

As a Client Accounts Administrator, you will be responsible for providing frontline transactional input to the database.

On a daily basis you will work as part of the wider team to ensure bank transactions are recorded accurately and allocated to the database. In addition to raising payments through the system, you will deal with internal and external queries relating to their portfolio.

For more information please download our job profile available on our website.

At Places for People, we are committed to a safe working environment so a basic DBS check is mandatory.

More About You

The ideal candidate will have previously worked in a similar role. Experience with Microsoft packages such as Excel areadvantageous. Communication skills are essential.

Experience & Skills

• Experience in an administration role,
• Experience with MS packages such as Excel,
• Strong attention to detail,
• Excellent communication skills.

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

Benefits

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.