Client Account Manager - Relationship & Resolution Specialist

Zero Surplus; Hertford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Zero Surplus in Hertfordshire is seeking a professional Client Account Manager to join our growing team. You will manage a portfolio of client accounts, act as the main contact for customers and third parties, and drive efficient progress while delivering excellent service.

This office-based role requires strong organisation and clear communication. You will handle enquiries, updates, disputes, and ensure records are accurate, with opportunities to develop in a fast-paced professional

Qualifications

• Previous account management, customer service or administrative experience.
• Experience working within property, legal, financial or professional services environments.
• Experience handling disputes or complex customer enquiries.

Responsibilities

• Managing a portfolio of client accounts and cases
• Responding to telephone, email and written enquiries
• Liaising with clients, customers, solicitors and other third parties
• Providing regular updates and resolving queries
• Reviewing account information and maintaining accurate records
• Negotiating and agreeing suitable outcomes where appropriate
• Handling disputes and escalating issues when required
• Ensuring service levels and quality standards are maintained

Skills

Account management experience

Customer service

Administrative experience

Job description

Zero Surplus in Hertfordshire is seeking a professional Client Account Manager to join our growing team. You will manage a portfolio of client accounts, act as the main contact for customers and third parties, and drive efficient progress while delivering excellent service.

This office-based role requires strong organisation and clear communication. You will handle enquiries, updates, disputes, and ensure records are accurate, with opportunities to develop in a fast-paced professional