Client Account Manager — Drive Performance & Growth (On-site)

Marston Holdings Limited; Birmingham; On-site; GBP 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension scheme

Employee discounts

Job summary

NSL – Part of Marston Holdings in Birmingham is seeking an experienced Client Account Manager to lead a large, complex operation for the Birmingham City Council. You will drive performance, manage budgets and develop a high-performing team to meet contractual KPIs and SLAs.

You will collaborate with the Account Director and internal teams, improve service delivery, control costs and deliver client excellence while maintaining strong relationships with stakeholders and ensuring compliance and

Qualifications

• Five+ years of management experience leading teams in a large/complex operation.
• Strong commercial awareness with budgeting, forecasting and P&L experience.
• Proven track record managing client relationships and delivering KPIs and SLAs.
• Experience developing managers, supervisors and frontline staff.
• Proven ability to improve operational performance and manage change.

Responsibilities

• Manage day-to-day operations to meet contractual, regulatory, service and financial targets.
• Oversee budgets, costs and monthly P&L reporting, addressing variances and implementing corrective actions.
• Build and maintain relationships with Birmingham City Council and key stakeholders.
• Lead, motivate and develop Supervisors and frontline teams, driving engagement and performance.
• Oversee recruitment, absence management, employee relations and staff development.
• Monitor KPIs and identify continuous improvements.
• Prepare performance reports and attend client meetings with senior stakeholders.
• Collaborate with internal teams to improve efficiency, service quality and customer satisfaction.

Skills

Management experience

Commercial awareness

Budgeting

Client relationships

People development

Stakeholder management

Decision making

Communication skills

MS Office

Job description

NSL – Part of Marston Holdings in Birmingham is seeking an experienced Client Account Manager to lead a large, complex operation for the Birmingham City Council. You will drive performance, manage budgets and develop a high-performing team to meet contractual KPIs and SLAs.

You will collaborate with the Account Director and internal teams, improve service delivery, control costs and deliver client excellence while maintaining strong relationships with stakeholders and ensuring compliance and