Client Account Manager

Castle Employment Agency Ltd; Scarborough; On-site; GBP 27,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as a Client Services Executive in a dynamic property company in Scarborough. This role focuses on ensuring clients enjoy a seamless journey from sign-up to completion. You will build strong relationships with premium clients, gather testimonials, and oversee feedback to enhance their experiences. With a full-time schedule from Monday to Friday, you will earn a competitive salary and have the chance to attend engaging company events. If you are driven, customer-focused, and eager to make a real impact, this is the perfect role for you.

Benefits

Paid mileage for events

Opportunity to attend company events

Two nights away per month

Three nights away four times a year

Qualifications

• Background in office-based Customer Service or Account Management.
• Commitment to continuous improvement and achieving results.

Responsibilities

• Ensure clients have a smooth experience from sign-up to completion.
• Cultivate relationships and enhance client experiences.
• Manage payment collections and client satisfaction surveys.

Skills

Customer Service

Account Management

Relationship Building

Feedback Collection

Job description

We have an exciting opportunity for a Client Services Executive to join a dynamic and growing company in Scarborough within the property industry.

In this role, you will be responsible for ensuring clients have a smooth and enjoyable experience from the moment they sign up until the completion of their journey.

We are looking for individuals with a background in office-based Customer Service or Account Management, a commitment to continuous improvement, and a driven starter with the determination to achieve the best results.

Some of the Client Services Executive responsibilities will be:

• Welcoming new clients (no sales) and ensuring they have all they need at the beginning of their journey and beyond
• Cultivating relationships with our premium clients and enhancing their experience with us
• Attend company run events, networking and building relationships with your premium clients
• Securing client referrals to expand sales opportunities
• Gathering client testimonials and compiling case studies
• Overseeing and evaluating Trust Pilot reviews while actively encouraging clients to leave feedback
• Motivating clients to attend events to maximise the benefits of their experience
• Collecting customer satisfaction survey results and developing action plans to continuously enhance our client experience
• Understanding and meeting our business KPIs
• Managing the payment collection process to ensure clients meet their payment obligations and working with them when they are unable to make their monthly instalments

This will be working full time Monday to Friday 9am-5pm, earning a salary between £27,000-£30,000 depending on experience. As part of the role, you will have the opportunity to attend exciting company events, including two nights away per month and three nights away four times a year.

To be successful in this role, you’ll need a driving licence and access to your own vehicle, you will get paid mileage when you attend the events.

If you’re looking for a challenging and rewarding opportunity where you can grow and make a real impact, we’d love to hear from you!