Account Manager - Organic Social

Pepper; Greater London; Remote; GBP 28,000 - 34,000; Full time

Job summary

An award-winning creator-first social media agency is seeking a dynamic Account Manager specializing in organic social. In this full-time remote role, you will develop and execute innovative social media strategies to enhance clients' online presence. The position offers autonomy, growth potential, and a supportive environment for professional development. Join a passionate team focused on delivering exceptional results and building strong client relationships. If you thrive in a creative and fast-paced environment, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Remote working with optional in-person collaboration

Family-friendly policies

Loyalty rewards

Inclusive environment

Quarterly socials

Qualifications

• 2+ years of agency or brand experience, with at least 1 year in social media management.
• Proficiency in content creation tools and understanding of social platform algorithms.

Responsibilities

• Develop and execute innovative social media strategies for clients.
• Manage community engagement and audience nurturing across platforms.

Skills

Social Media Management

Content Creation

Client Communication

Analytical Skills

Project Management

Education

Bachelor's Degree

Tools

Adobe Creative Cloud

Google Analytics

Sprout Social

Job description

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Direct message the job poster from Pepper

Co-Founder & COO at Pepper & Finfluencer - Award-Winning Social Specialist

Location: Remote, Flexible

Full time (Mon-Fri, 35 hours pw)

Hours must be compatible with the UK working day

Salary up to £34,000 per annum

Role: Account Manager (Social)

Location: Remote, Flexible

Full time (Mon-Fri, 35 hours pw)

Hours must be compatible with the UK working day

Salary up to £34,000 per annum

PEPPER is an award-winning creator-first social media agency. We run end-to-end campaigns across influencer marketing, paid and organic social, research, creative, and production, proudly powered by people.

We are seeking a dynamic and results-driven Account Manager specialising in organic social. In this role, you will be responsible for developing and executing innovative social media strategies to enhance our clients’ online presence, engagement, and content across various social media platforms.

Our goal is to empower you to thrive independently: you will be provided with strategic direction and vision to deliver work for clients using your expertise and personality. You are encouraged to pursue continuous learning and professional growth, with clear goals and milestones to support your development.

The role is full-time remote, with occasional in-person attendance required at client meetings, content capture, and events. Depending on your location, there are also opportunities to work collaboratively in person with team members regularly.

OPPORTUNITY

The Account Manager - Organic Social role is heavily focused on strategic client project management, team collaboration, and creating, driving, and delivering organic social campaigns. The candidate should be proactive in account management, building rapport easily, and consistently exceeding expectations.

The successful candidate will also help build Pepper’s social authority across core channels.

OUTCOMES

Success in this role requires a passion for social media, emerging trends, and content creation. Experience across core channels like TikTok, Instagram, and Facebook is essential.

YOUR ROLE

• Be our social media expert, staying current with industry trends, tools, and best practices.
• Fluency in platforms such as Instagram, TikTok, YouTube, Snapchat, X/Twitter, Twitch, Facebook, Pinterest, etc.
• Utilize social analytics tools (Google Analytics, Sprout Social, platform insights) effectively.
• Create, curate, and schedule engaging content for diverse audiences.
• Lead creative and strategic brainstorming sessions.
• Manage community engagement and audience nurturing.
• Prepare and maintain media plans and proposals on Google Slides; produce client and supplier documents.
• Manage the conception and execution of UGC marketing campaigns.
• Communicate effectively with clients through updates, calls, presentations, and reports.
• Confidently present results and strategies independently.
• Identify opportunities for upselling marketing services.
• Continuously evaluate and optimize campaign performance, keeping clients informed with transparent reports.
• Within 12 months, aim to deliver successful organic campaigns, convert clients into repeat customers, host pitches and reporting sessions confidently.

ESSENTIAL REQUIREMENTS

• At least 2 years of agency or brand experience.
• Minimum 1 year of social media management experience.
• Proficiency with content creation tools like Adobe Creative Cloud and in-platform editing apps.
• Understanding of social platform algorithms and content strategies.
• Excellent client-facing skills.

WHO ARE YOU?

• Ambitious, creative, analytical, and dedicated to excellence.
• Proven success record.
• Excellent communication skills, fluent in English.
• Detail-oriented, organized, and able to work under pressure.
• Experienced in client handling, motivated to improve client satisfaction, and quick to build rapport.
• Passionate about learning and development.

CORE COMPETENCIES

• Proactive, problem-solving, supportive, responsible, pride in work.

COMPANY BENEFITS

• Autonomy with growth potential, loyalty rewards.
• Remote working with optional in-person collaboration.
• Supportive environment for a productive workspace.
• 25 days’ holiday plus bank holidays, Christmas closure, and your birthday off.
• Family-friendly policies.
• Inclusive environment for all backgrounds and abilities.
• Quarterly socials and OTE.

Salary: up to £34,000 per annum

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services