Clerical Officer - Waiting List

York and Scarborough Teaching Hospitals NHS Foundation Trust; York and North Yorkshire, Scarborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Supportive environment

Learning and development opportunities

Career progression paths

Wellbeing support

Job summary

York and Scarborough Teaching Hospitals NHS Foundation Trust is seeking a proactive Clerical Officer for the Waiting List department. The role involves routine typing, scanning, data input, and reception duties including handling enquiries from patients and staff.

You should have GCSE Maths and English (C or above) and basic computer literacy (RSA2/NVQ2 or equivalent). The successful candidate will join a busy team, demonstrate strong communication skills, and contribute to efficient appointment

Qualifications

• GCSE level including Maths and English at grade C or above, or equivalent qualification/demonstrable experience.
• Computer literacy to RSA2, NVQ 2 or equivalent.

Responsibilities

• Routine typing of standard appointment/dna/cancellation letters.
• Photocopying/scanning.
• Inputting data into computerised databases.
• Reception duties—answering telephone calls.
• Receiving general enquiries from patients, staff and visitors.

Skills

Communication skills

Teamwork

Organisational skills

Education

GCSE Maths and English (C or above)

RSA2/NVQ2 or equivalent

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer - Waiting List

The closing date is 24 November 2026

Here in the Waiting List department we are looking for an enthusiastic, motivated individual to join the team as a Clerical Officer.

This role is to provide clerical support to the Waiting List department, including producing and sending out standard letters, scanning, retrieval of files, ordering of stock and supplies and inputting data into computerised databases. There are also reception duties which include maintaining appointment systems, receiving general enquiries from patients, staff and visitors.

The successful candidate must be educated to GCSE level, including Maths and English at grade C or above, or equivalent qualification/demonstrable experience, as well as Computer literacy skills to RSA2, NVQ 2 or equivalent level.

Personal attributes should include being self disciplined and motivated, with an empathetic manner. Candidates should be able to work well in a team, prioritise their workload, have a flexible approach and possess sound communication skills.

In return we can offer you:

• A supportive & friendly working environment
• Active encouragement to learn and develop within your role
• Dedicated career pathways and great opportunities for continuing professional development
• Commitment to, and support for, your wellbeing

Main duties of the job

The post holder will have specific duties such as:

• Routine typing of standard appointment/dna/cancellation letters
• Photocopying/scanning
• Inputting data into computerised databases
• Reception duties i.e. answering telephone calls
• Receiving general enquiries from patients, staff and visitors

The successful candidate will need to have excellent communication and organisational skills, and be comfortable working within a busy and demanding environment.

This post may become Permanent at the end of this Fixed Term/Secondment.

About us

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
• For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications & Knowledge

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Computer literacy skills to RSA2, NVQ 2 or equivalent
• Previous Office/Administrative experience in an NHS environment
• Experience of dealing with confidential information

Skills

• Able to organise and prioritise own workload
• Possess sound communication skills
• Ability to function effectively as part of a Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust