Clerical Officer/Receptionist

Transformation Unit; Sheffield; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Career development opportunities

Pension schemes

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer/Receptionist to support the Diabetes & Endocrinology Outpatient service. You will handle patient bookings, maintain records, and assist with clinic preparation and reception duties on a part-time basis.

The role requires strong communication, confidentiality and an ability to work under pressure, liaising with staff and patients to ensure a high-quality service.

Qualifications

• GCSEs in English and Maths (or equivalent) required.
• “NVQ level II in Business Administration/ Customer Service/ IT” is required.
• Experience in an office environment and in a public-facing role is expected.
• Knowledge of data protection and maintaining confidentiality is essential.

Responsibilities

• Manage appointment bookings and clinic reception for Diabetes & Endocrinology Outpatients.
• Maintain medical records and liaise with staff to ensure smooth running of clinics.
• Handle enquiries from patients and colleagues while upholding confidentiality.

Skills

Excellent communication

Data protection awareness

Organisational skills

Prioritisation

Initiative

Education

GCSE English & Maths

NVQ level II in Business Administration/ Customer Service/ IT

Tools

Microsoft Office (Outlook, Excel, Word)

Infoflex / 59R Software

PAS / Infoflex / SystmOne

Job description

Main area Diabetes & Endocrinology Grade NHS AfC: Band 2 Contract Fixed term: 22 months (Secondment Opportunity, All existing NHS staff will only be considered on a secondment basis.) Hours Part time - 27.5 hours per week Job ref 190-1981-DIR-S

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Sheffield Teaching Hospitals Town Sheffield Salary £25,272 PA/ Pro rata for part time staff Salary period Yearly Closing 22/10/2026 23:59 Interview date 02/11/2026

Clerical Officer/Receptionist

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting and challenging opportunity has arisen for an enthusiastic individual to join our Diabetes and Endocrinology Outpatient tea,

The successful candidate will provide high quality administrative service to facilitate all aspects of outpatient appointments within Diabetes and Endocrinology.

They will have excellent interpersonal skills as they will be in contact with patients both in person and over the phone.

They will work closely with our medical secretaries, waiting list coordinators, Nurses and Consultants to offer the best possible service to our patients.

Main duties of the job

To deliver a high-quality service by providing effective and efficient patient focused appointment bookings, a medical records function, clinic preparation and clinic reception for the patients attending.

The post holder with liaise with patients, other hospital staff and deal with enquiries from outside the hospital to help ensure the delivery of an efficient service to all users. They will be required to have a firm understanding of the need for confidentiality and to consider and maintain this confidentiality at all times.

To undertake reception duties and receive patients in a pleasant, tactful and understanding manner and accurately record all data fields on CONNECT. To be able to work under pressure, coping and adapting to different situations as they arise.

This vacancy is advertised on a fixed term contract basis for the maximum period of 22 months. Where there is potential, the secondment/fixed term contract may finish early, or in the first instance, the secondment/fixed term contract may be extended due to the internal/external secondment of the substantive post holder. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts and secondments in relation to the substantive post holder.

Please note all existing NHS staff will only be considered on a secondment basis. This must first be agreed with your current line manager.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

Person specification

Education and Qualifications

• GSCE at Grade C/4 in English and Maths(or equivalent qualifications) or equivalent experience
• NVQ level II in Business Administration/ Customer Service/IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Further Training

• Knowledge of/ experience of using information and/or customer service systems.
• Working knowledge of Microsoft office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of Data protection issues and the ability to maintain confidentiality.
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill.
• Ability to prioritise and work to strict/conflicting deadlines.
• On-going commitment to personal development.

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here .

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.