Clerical Officer - Continence Team, Wrexham

NHS; Wrexham; Remote; GBP 24.000 - 29.000; Teilzeit

Benefits dieser Stelle

Work-life balance policies

Disability Confident Employer

Zusammenfassung

The Continence Team at Wrexham Maelor Hospital is looking for a part-time Band 2 Clerical Officer to join on a job-share basis, 18.75 hours per week. You will provide administrative support, manage appointments, and handle sensitive information with confidentiality.

Excellent communication, typing and IT skills are essential, as is the ability to work independently and as part of a team. Welsh language skills are desirable but not required.

Qualifikationen

• Good general education (GCSE Maths & English).
• Good IT skills & computer awareness including Microsoft Office and Outlook.
• ICDL (ECDL) or equivalent experience.
• Knowledge of the hospital IT systems.

Aufgaben

• Provide comprehensive administrative support to the Continence Team.
• Coordinate patient appointments via in-house IT system.
• Process cancelled clinics and rearrange OPD appointments.
• Prepare and arrange documentation for Continence training courses.
• Create and process stock orders.
• Receive deliveries and manage post.
• Report and log Estates issues.
• Handle enquiries by phone and email from patients and colleagues.

Kenntnisse

Excellent communication

Typing

IT skills

Teamwork

Initiative

Ausbildung

GCSE Maths & English

Tools

Microsoft Office

Outlook

Jobbeschreibung

Clerical Officer - Continence Team, Wrexham

Band 2

Main area Community Grade Band 2 Contract Permanent: Job Share Hours

• Part time
• Job share

18.75 hours per week (Rolling 2 week rota) Job ref 050-AC208-1026

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Wrexham Maelor Hospital Town Wrexham Salary £26,300 per annum, pro rata Salary period Yearly Closing 15/10/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.

The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.

The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.

Main duties of the job

To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.

The role consists of;

• Arranging patient appointments via an in house IT system
• Processing cancelled clinics, contacting patients & rearranging OPD appointments
• Preparing and arranging associated documentation for Continence training courses
• Creating & processing stock orders
• Receiving deliveries and organising the incoming and outgoing post
• Reporting and logging Estates issues
• Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

• Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience)
• Good IT skills & computer awareness including Mircrosoft Office and Outlook
• ICDL (ECDL) or equivalent experience
• Knowledge of the hospital IT systems

Experience

• Previous clerical /office experience
• Experience of working in a health care setting

Aptitude and Abilities

• Good communication skills both written and verbally
• Able to prioritise tasks
• Good organisational skills
• Ability to work alone as well as part of a team
• Ability to speak Welsh
• Minute taking skills

Values

• Motivated
• Reliable
• Good interpersonal skills
• Flexible and adaptable to changing service demands

Other

• Able to travel to meet the requirements to the Health Board

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Leah Ogunyemi Job title Area Administrator Email address [e-mail] Telephone number 03000 856780 Additional information

Enw / Name; Wendy Seabrook

Teitl Swydd / Job Title; Assistant Operational Manager

Ebost / Email; [e-mail]

Ffon / Phone; 03000 858836