Clerical Officer - Continence Team, Wrexham

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Part time

Job summary

Betsi Cadwaladr University Health Board in Wales is seeking a Band 2 Clerical Officer to support the Continence Team at Wrexham Maelor Hospital.

The role is part of a job share at 18.75 hours per week, demanding strong communication, IT skills and the ability to work both independently and as part of the team. Welsh language skills are desirable but not essential.

Qualifications

• GCSE Maths and English (or equivalent) completed.
• Experience using standard office IT tools.

Responsibilities

• Provide and organise a high standard administrative service to the Continence Team.
• Handle patient referrals, appointments, and documentation.
• Process stock orders and manage post deliveries and enquiries.

Skills

Excellent communication

Organisational skills

Teamwork

Prioritisation

Attention to detail

Education

GCSE Maths & English

Office IT experience

Tools

Microsoft Office

Outlook

ICDL (ECDL)

Job description

Job Overview

An opportunity has arisen for an enthusiastic and organised Band 2 Clerical Officer to join the Continence Team. The position will be part of a job share working 18.75 hours a week to provide administrative support for the Continence Team based at Wrexham Maelor Hospital.

The post holder will be an excellent communicator who is familiar with a full range of clerical tasks and be able to undertake specific duties when necessary. Experience of working in a busy office environment and a good standard of typing and IT skills are essential.

The post holder must have the ability to work using their own initiative as well as part of a team and have a commitment to providing quality administrative support to the Continence Team.

Main duties of the job

To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Continence Team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential information relating to issues affecting patients and their families.

The role consists of:

• Processing patient referrals & product request forms
• Arranging patient appointments via an in house IT system
• Uploading patient documentation
• Processing cancelled clinics, contacting patients & rearranging OPD appointments
• Preparing and arranging associated documentation for Continence training courses
• Creating & processing stock orders
• Receiving deliveries and organising the incoming and outgoing post
• Reporting and logging Estates issues
• Dealing with all manner of general enquiries, over the phone and via email from patients & colleagues

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Good general standard of education (e.g. GCSE Maths & English and or equivalent level of work experience)
• Good IT skills & computer awareness including Mircrosoft Office and Outlook
• ICDL (ECDL) or equivalent experience

Desirable criteria

• Knowledge of the hospital IT systems

Experience

Essential criteria

• Previous clerical /office experience

Desirable criteria

• Experience of working in a health care setting

Aptitude And Abilities

Essential criteria

• Good communication skills both written and verbally
• Able to prioritise tasks
• Good organisational skills
• Ability to work alone as well as part of a team

Desirable criteria

• Ability to speak Welsh
• Minute taking skills

Values

Essential Criteria

• Motivated
• Reliable
• Good interpersonal skills
• Flexible and adaptable to changing service demands

Other

Essential criteria

• Able to travel to meet the requirements to the Health Board