Clerical Officer/Audio Typist

Bolton NHS Foundation Trust; Low Bolton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training opportunities

Job summary

Bolton NHS Foundation Trust is seeking a permanent clerical post in the Urology team to support the medical secretarial team with administration. Core duties include storing, retrieving, filing and tracking casenotes for outpatient episodes, plus transcription of clinical letters and audiotyping.

The role sits in a busy administration office with a heavy caseload and strict deadlines. Right to work in the UK is required at application, with opportunities for training and development.

Qualifications

• English and Maths at grade C/4 or above.
• Experience in an administration environment.
• Ability to meet deadlines in a high-volume workload.

Responsibilities

• Store, retrieve and archive casenotes to support outpatient episodes.
• Support customer service, patient registration and data input.
• File casenotes accurately and promptly in the correct location.
• Trace missing casenotes using the tracking system and request them where needed.
• Update the LE2.2 tracking system with casenote location and status.
• File confidential information into casenotes.
• Retrieve casenotes for consultants, secretaries or nurses.
• Transcribe clinical letters and audiotyping.
• Provide administrative support to the medical secretarial team.

Skills

Customer service

Communication skills

IT skills

Data protection knowledge

Accurate filing

Prioritisation

Teamwork

Education

English and Maths at grade C/4 or above

Tools

Microsoft Office

Job description

Permanent clerical post in the Urology team at Bolton NHS Foundation Trust, supporting the medical secretarial team with administration. Core work covers casenote storage, retrieval, filing and tracking for outpatient episodes, plus clinical letter transcription. The post sits in an administration office with a heavy caseload and tight deadlines. Visa sponsorship is not available, so applicants must already hold the right to work in the UK.

What the job involves

• Store, retrieve and archive casenotes to support outpatient episodes
• Support customer service, patient registration and data input
• File casenotes accurately and promptly in the correct location
• Trace missing casenotes using the tracking system and request them where needed
• Update the LE2.2 tracking system with casenote location and status
• File confidential information into casenotes
• Retrieve casenotes for consultants, secretaries or nurses
• Transcribe clinical letters and audiotyping
• Provide administrative support to the medical secretarial team

What’s required

Qualifications

• English and Maths at grade C/4 or above

Experience

• Experience in an administration environment
• Demonstrated experience of meeting deadlines in a high-volume workload

Skills & knowledge

• Customer service skills
• Knowledge of data protection guidelines
• Good IT skills
• Excellent communication skills
• Accurate filing skills
• Ability to prioritise workload

Checks & eligibility

• Right to work in the UK at the time of application

Other

• Ability to work under pressure to meet deadlines and targets
• Flexibility around tasks and working hours
• Attention to detail and high standards of work
• Ability to work effectively as part of a team
• Highly motivated and able to multi-task

Nice to have

• Administration or customer service qualification
• Medical records experience
• Previous experience in a hospital or NHS environment
• Willingness to adapt to change

What’s offered

• Further training and development opportunities