Clerical Officer AC

NHS Scotland; Dunfermline; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player in healthcare is seeking an experienced clerical officer to join their ophthalmology department. In this role, you will be the vital link between patients, healthcare professionals, and various departments, ensuring smooth communication and efficient appointment management. You will utilize your excellent telephone communication skills to handle numerous calls while navigating the Trakcare system to organize appointments. This position offers a chance to be part of a supportive team dedicated to providing exceptional patient care and improving service delivery in the cataract unit. Join a forward-thinking organization that values diversity and inclusion in the workplace.

Benefits

Flexible Working

Family-Friendly Policies

Support for Disabled Candidates

Qualifications

• Excellent telephone communication skills for handling multiple calls.
• Ability to navigate Trakcare and organize appointments.

Responsibilities

• Handle calls from practitioners, opticians, patients, and departments.
• Organize appointments effectively within the cataract unit team.

Skills

Telephone Communication Skills

Appointment Organization

Trakcare Navigation

Tools

Trakcare

Job description

The Ophthalmology department requires an experienced clerical officer to work with the cataract unit team. You will be dealing with members of the public, patients, and staff within the ophthalmology department of NHS Fife.

Key Responsibilities:

1. You will have excellent telephone communication skills to deal with multiple telephone calls from general practitioners, opticians, patients, and other departments or health care organisations.
2. You will be able to navigate around trakcare and organise appointments.
3. You will report to the Senior Charge Nurse Ophthalmology.

Important Information:

Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here Hub • Blink (joinblink.com). If you do not have approval for a secondment from your current line manager, you will not be able to progress your application for a fixed term post. External applicants, with continuous NHS Service, must also have in place a secondment agreement, from their existing board to apply for this post.

Please note the salary for this post is pro rata to part time hours.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

For informal enquiries, please contact Stacey Arnott, Senior Charge Nurse, Ophthalmology on 01592 643355 ext 24080.

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Fife welcomes applications from all sections of society.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.