Clerical Officer - Haematology

NHS Scotland; Glasgow; On-site; GBP 20,000 - 27,000; Part time

Job summary

NHS Greater Glasgow and Clyde seeks a part-time Clerical Support for the Anticoagulation Service. The role involves managing patient appointments, ensuring documentation accuracy, and providing administrative support in a fast-paced environment. Ideal candidates should demonstrate strong teamwork, clerical efficiency, and excellent communication skills.

Qualifications

• Experience in a clerical role or administrative support.
• Able to manage high volume calls professionally.
• Skills in accessing clinical portals and managing information.

Responsibilities

• Manage patient appointments and documentation efficiently.
• Provide comprehensive administrative support for the Anticoagulation Service.
• Assist in the development of working procedures and training new staff.

Skills

Clerical support

Teamwork

Communication

Efficiency

Customer service

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this position is Monday - Friday.

(Please note the salary is Pro Rata) for part time hours.

The Glasgow & Clyde Anticoagulation Service provides comprehensive assessment and treatment of patients who are taking Warfarin therapy. At present this numbers approx 5000 patients. Clinics are provided in a range of hospital and community settings throughout the Greater Glasgow and Clyde, as well as a domiciliary service to housebound patients. Specifically the post-holder has a key role in providing clerical support in a fast paced busy environment which includes - the management of appointing patients on to the DAWN AC system, sending out appointments, did not attend letters, arranging clinic lists, answering telephone enquiries and managing internal referrals from Trakcare all within required timescales. Ensuring that nursing staff are continuously kept informed of any urgent problems. The clerical staff also ensure that all clinic documentation is available including new patient referral information, which will require liaison with hospital wards.

• Provide a high quality clerical support and able to work as part of a team to ensure efficiency of anticoagulation service.
• Able to cope with the high volume of telephone calls in a polite efficient manner.
• Responsible for printing off reports from DAWN AC system as required.
• Relaying information to referrers, both internal and external.
• Responsible for ensuring adequate stationery stock and computer supplies available in work area.
• Provide support/ongoing training to any new and recent post holders while continuing with own duties.
• Assisting in the development of working procedures.
• Access CHI/TrakCare, SCI Gateway and clinical portal to facilitate the internal referral system and ensure that all patient details are correct
• Provide a comprehensive administrative and clerical cover which encompasses all aspects of the Glasgow and Clyde Anticoagulation Service.
  
  

Ensure all filing and scanning is managed in a timely and efficient manner.

Informal contact: Gillian McNelis, Administration Manager, 0141 301 7321, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

For application portal/log-in issues, please contact in the first instance