Breast Surgery Supervisor

VerseOne Group; Leigh on Sea; On-site; GBP 26,000 - 31,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking an organised, proactive administrator to lead the Breast Service Reception Team and ensure a welcoming, professional reception for patients, visitors and clinical colleagues.

You will coordinate partial booking for surgical radiology procedures, manage staff rotas, and maintain high standards of administration and customer service, while supporting a smooth patient care pathway.

Qualifications

• NVQ Level 4 in relevant admin area.
• Experience supervising and organising a team.
• Working knowledge of PAS and medical terminology.
• Significant admin experience in a busy reception environment.

Responsibilities

• Arrange radiological procedures (mammograms, ultrasounds, guidewires, stereo biopsies) and collate x-ray films.
• Maintain and update the Guidewire notice board and Radiologists' board with current data.
• Book private patient procedures, contact patients, and collate previous x-rays.
• Collect patient insurance details on arrival and submit forms to Finance.
• Coordinate staff rotas and arrange clerical/reception cover; ensure monthly salary returns.
• Address staff issues promptly and support recruitment and selection as required.
• Compile and maintain confidential procedure documentation and ensure target compliance.

Skills

Leadership

Communication

Organisational skills

Customer service

Education

NVQ Level 4 in admin

Tools

PAS

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Breast Surgery Grade Band 4 Contract Fixed term: 7 months (Secondment cover; ending 30th April 2027) Hours Full time - 37.5 hours per week Job ref 390-NR-SUR-SO-8920

Site Southend Town Westcliff-on-Sea Salary £28,392 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 28/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you an organised, proactive administrator with strong leadership skills and a passion for delivering an excellent patient experience? We are looking for a motivated individual to lead our Breast Service Reception Team and help ensure the smooth and efficient running of this busy service.

As a key point of contact for patients, visitors and clinical colleagues, you will oversee the delivery of a welcoming, professional and responsive reception service. You will lead and support the reception team, ensuring high standards of administration and customer service are maintained.

The role will also include coordinating the partial booking service for surgical specialties, including radiology procedures and appointments, helping patients move smoothly through their care pathway.

We are looking for someone with excellent communication and organisational skills who can manage competing priorities, support colleagues and maintain a calm, patient-focused approach.

If you enjoy leading a team and want to play an important role in delivering high-quality breast services, we would love to hear from you.

Main duties of the job

To arrange all radio logical procedures such as mammograms, ultrasounds, guidewires, stereo biopsies, Vacora biopsies and collating all the relevant x-ray films to support this.

To keep the Guidewire notice board up to date with the current and future procedures booked and ensuring that the Radiologists board is kept up to date with the duplicate information. This also includes inputting and printing from the system

To book all private patient procedures, contacting the patients to inform them of their appointment, and collating all previous x-rays to support.

To ensure receipt of all relevant patient insurance details on arrival of patients and submit relevant forms to Finance Department with a copy to the Radiologist.

To co-ordinate staff rotas and liaise with Staff Clerical Bank Dept. to arrange clerical and reception cover in times of annual leave and sickness. To make sure that the monthly salary returns are all completed correctly and on time.

To deal with any staff issues arising promptly and effectively.

To participate in recruitment and selection exercises as required.

To compile & maintain information relating to procedure, reports & documentation of a confidential nature.

To ensure compliance with local key targets and take necessary steps to ensure these are met.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description. Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Qualifications

• NVQ level 4 in relevant area e.g. Office administration, text processing/word processing or equivalent experience.

Experience

• experience of supervising and organising a team
• Working knowledge of range of procedures and systems (e.g. PAS) within an office - environment and related policies and procedures.
• Knowledge and understanding of medical terminology.
• Significant administrative experience working in a busy reception environment dealing with clients in person and by phone.

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Natalie Knowles Job title Service Unit Manager Email address [e-mail] Telephone number 07528879808 Additional information

Chathu Fernando - [e-mail]