Imaging Support Manager

The Royal Marsden NHS Foundation Trust; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is seeking an Imaging Support Manager to lead a patient-focused radiology reception and admin service. You will manage clerical staff and coordinate with radiology professionals to ensure efficient service delivery across sites.

Key duties include staff training, rostering, performance management, governance adherence, and supporting workflow improvements within the radiology department.

Qualifications

• Educated to degree standard, or equivalent experience or qualification.
• Experience in administration within outpatient/radiology settings.

Responsibilities

• To work with radiology staff to maintain effective service delivery and supervise clerical radiology staff.
• Manage rostering, workloads and attendance for reception and administrative staff.
• Lead governance, quality and policy adherence within the department.
• Oversee training, appraisals and development plans for clerical colleagues.
• Ensure smooth operation of RIS/EHR and other IT systems in daily tasks.
• Coordinate with radiologists, radiographers, outpatients, referrers and other stakeholders.

Skills

Staff management

Radiology administration

Communication

Leadership

Governance

Education

Degree or equivalent

Tools

Electronic patient administration systems

Job description

The role of the Imaging Support Manager is to lead an efficient and patient focused reception and radiology administration service. This role is responsible for the day to day management of the administrative and clerical staff within the radiology department, providing administrative support to all relevant stakeholders. The post holder will collaborate closely with radiology staff to maintain effective service delivery and liaise with a variety of staff throughout the trust. The post holder will collaborate closely with the Imaging Support Managers on the other sites, radiologists, radiographers and radiology clerical staff, outpatients, private care and referrers.

Main duties of the job

The imaging department works within a quality management system, has maintained alignment with the QSI standard, and achieved the QSI quality mark.

You will be required to be flexible and work at our other locations as and when required; including Chelsea, Sutton and Cavendish Square.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job responsibilities

For further information please refer to the job description and personal specification:

To work with the Radiology Lead team in retention and recruitment of clerical radiology staff. To train, supervise and mentor imaging clerical staff, including radiology PAs, MRI coordinators, and radiology administration/reception staff in the use of the RIS, EHR, and other applicable IT systems. To manage these teams of staff. To ensure that safe working procedures are followed at all times. To ensure governance processes and procedures are as per trust policies and local radiology policies and SOPs. Ensure the clerical team are trained to allow for a robust continuity of service during periods of leave. Ensure clerical rostering is aligned with current and future service needs, and adapted where required. To prioritise and allocate workloads for reception and administrative staff. To participate in the Trust appraisal program and appraise all clerical staff. To undertake attendance management according to trust policies. Inform the radiology lead staff of incidents or unsafe practices. To manage performance of staff (including the development of action plans and objectives) according to the trust policies. To investigate complaints relating to radiology when requested. To investigate any disciplinary issues relating to staff when requested by the radiology lead staff. To ensure that all clerical staff are aware of developments within the department and trust. To organise repairs and servicing of office equipment. To organise ordering of clerical supplies.

Person Specification

Education / Qualifications

• Educated to degree standard, or equivalent experience or qualification

Experience

• Previous experience within an administration role in an outpatient and/or radiology setting.
• Experience working in a multi-disciplinary team environment.
• Experience of electronic patient administration systems.
• Enhanced IT skills (including word, excel, PowerPoint, outlook, internet).
• Customer care experience.
• Experience of monitoring and manging waiting lists and targets.
• Experience of leadership and teambuilding.
• Experience of managing budgets and requisitioning /raising orders

Skills, Abilities, Knowledge

• Good administrative / organisational skills.
• Able to communicate effectively in spoken and written English sufficient to perform the duties of the role.
• Working with people, including effective influencing, enabling others and collaboration with teams both internal and external.
• Able to 'minute take' during the full range of radiology meetings, and produce high quality minutes report to be shared with teams.
• Demonstrates ability to build effective working relationships and respond appropriately to challenging situations
• Able to influence, negotiate and challenge constructively when required.
• Demonstrable ability to share information and work as part of a team.
• Demonstrates proficiency in the use of digital systems and software relevant to the role.
• Using resources effectively and efficiently, including maximising skills in others.
• Ability to exercise personal responsibility/initiative within appropriate boundaries.
• Ability to work independently as well as under direction.
• Ability to meet tight deadlines and remain calm in stressful situations.
• Provides accurate written reports, policies and training materials.
• Ability to co-ordinate the role of others, including the ability to negotiate effectively.
• Evidence leading and implementing service improvement and change.
• Evidence of developing innovative solutions within a service.
• Knowledge of medical terminology.
• Understanding of the complexity of healthcare organisations, the NHS, and knowledge of the importance of quality and governance.
• Adherence to the trust uniform policy.
• Demonstrates commitment to delivering high- quality services and professional development.
• Led by example.
• Ability to remain calm under pressure and cope with unexpected demands.
• Proactive, takes own initiative.
• Willing to take ownership and accountability.
• Team player with collegiate working style and willingness to share responsibility.
• Ability to concentrate on complex and challenging issues for extended periods of time.
• Flexibility and a willingness to assist in a wide range of tasks to improve quality and services.
• Self-motivation.
• Flexibility to meet service needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.