Clerical Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 20,000 - 27,000; Full time

Job summary

An exciting opportunity has arisen for a dedicated individual to provide telephonic and administrative support in the NHS Cataract service. This role is essential for contacting patients, booking appointments, and ensuring a high quality of service delivery through administrative tasks. The position offers professional development opportunities in a supportive environment.

Benefits

Commitment to professional development

Supportive workplace policies

Qualifications

• Excellent communication and telephone skills required.
• Experience in administrative support and data entry preferred.

Responsibilities

• Provide comprehensive reception service for the Cataract Centre.
• Handle appointment bookings and patient inquiries.
• Undertake various administration functions such as data input and document management.

Skills

Communication skills

Telephone skills

Data entry

Organisational skills

Tools

Medisight

Job description

The Northern General Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to Sheffield Teaching Hospitals cataract service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.

• To provide a comprehensive reception service for the Cataract Centre (a subsidiary of the Directorate of Ophthalmology), being responsible for documenting patients’ arrivals and satisfactorily dealing with any queries raised by members of the public.
• Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures.
• Undertake administration functions for the department, such as data input, answering telephone calls, sending & receiving emails, filing & scanning documents, etc.
• Welcome and check in patients for outpatient appointments and Surgery
• Process referrals into and the cataract service.
• Liaise with colleagues to ensure full utilisation of all available outpatient and surgical appointments.
• Utilise multiple software packages to check the patients care pathway, including Medisight.
• Carry out other administrative tasks commensurate with the grade.
  
  

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

For further details / informal visits contact: Name: Erin Turner Job title: Deputy Service Manager Email address: [e-mail] Telephone number: 0114 3052858