Clerical Officer

Transformationunitgm; Sheffield; On-site; GBP 24,000 - 28,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer to provide essential administrative support for their cataract service. This role involves patient communication, appointment management, and various administrative tasks, ensuring excellent service delivery in a healthcare setting. The Trust offers comprehensive career development opportunities and values work-life balance.

Benefits

Flexible working

Good annual leave and pension schemes

Health and wellbeing packages

Career development opportunities

Qualifications

• GCSE qualifications in English and Maths or equivalent experience required.
• NVQ Level 2 in Business Administration or similar.
• Experience in an office environment and public-facing role preferred.

Responsibilities

• Provide reception service and handle patient inquiries.
• Manage appointment bookings and administrative tasks.
• Utilize software for managing patient care pathways.

Skills

Communication

Organizational skills

Data protection knowledge

Education

GCSE at Grade C/4 in English and Maths

NVQ Level 2 in Business Administration

Tools

Microsoft Office

Job description

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Eye Centre Town Sheffield Salary £24,169 Per annum pro rata for part time staff Salary period Yearly Closing 06/07/2025 23:59 Interview date 16/07/2025

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

The Northern General Eye Centre has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to Sheffield Teaching Hospitals cataract service.

The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.

Main duties of the job

• To provide a comprehensive reception service for the Cataract Centre (a subsidiary of the Directorate of Ophthalmology), being responsible for documenting patients’ arrivals and satisfactorily dealing with any queries raised by members of the public.
• Deal with telephone and face-to-face enquires and appointment bookings in a professional manner in accordance with local and national procedures.
• Undertake administration functions for the department, such as data input, answering telephone calls, sending & receiving emails, filing & scanning documents, etc.
• Welcome and check in patients for outpatient appointments and Surgery
• Process referrals into and the cataract service.
• Liaise with colleagues to ensure full utilisation of all available outpatient and surgical appointments.
• Utilise multiple software packages to check the patients care pathway, including Medisight.
• Carry out other administrative tasks commensurate with the grade.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level 2 in Business Administration / Customer Service / IT or equivalent experience

Experience

• Experience of working within an office environment
• Experience of working in a public facing role
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel & Word
• Previous experience of NHS systems

Skills & Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Please note that in order to comply with the UK Government’s rules on skilled worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the skilled worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here (link to the gov.uk website).

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.