Clerical Officer (Podiatry)

NHS; Sheffield; On-site; GBP 24,000 - 28,000; Part time

Job summary

Join the award-winning team at Sheffield Teaching Hospitals NHS Foundation Trust as a Clerical Officer for the Podiatry Service. You'll provide crucial administrative support to clinical staff, ensuring an efficient and quality service for patients. This part-time role, offering flexible working hours, is ideal for motivated and enthusiastic individuals who want to contribute to healthcare excellence.

Benefits

Commitment to professional development

Valued staff and community respect

Qualifications

• Knowledge of/customer service systems.
• Previous experience Infoflex / 59R Software.
• Experience of working in a public facing role.

Responsibilities

• Provide efficient reception/clerical support.
• Manage appointment bookings and cancellations.
• Coordinate patient clinic rotas across the city.

Skills

Communication

Organizational Skills

Customer Service

Data Protection Understanding

Education

GCSE at Grade C/4 in English and Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office

Infoflex

SystmOne

Job description

Go back Sheffield Teaching Hospitals NHS Foundation Trust

Clerical Officer (Podiatry)

The closing date is 30 June 2025

This is an exciting opportunity to join an excellent award winning team in Sheffield. We need a motivated, flexible, and enthusiastic individual(s) to work autonomously and as part of a team.

To provide reception/clerical support to the Podiatry Service in order that clinical staff can deliver an efficient and quality service to those patients seeking treatment. We have held the Customer Service Excellence award for 29 years and the admin team have been an important part of this fabulous achievement.

This is a part time role either working Monday Tuesday Thursday and Friday. (30 hours) or flexible working option to work shorter days over 5 days.

There may be a requirement on a rota to work at Central Health Clinic.

Main duties of the job

• Provide efficient and effective administrative and clerical/reception support to the relevant members of the Podiatry Service and patients, be first point of contact for patients and service users.
• Answer telephone in a timely and professional manner in line with the organisation's PROUD values and frequently check answerphone messages from patients and staff.
• Co-ordinate and manage the respective rotas for patient clinics based across the city. Proactively check for free slots in clinic on a regular basis.
• Book appointments for patients, ensuring that high risk patients are seen within agreed waiting times and send out letters detailing date, time and place of appointment. Book interpreters for patients who require this.
• Cancel appointments where necessary and ensure that all patients are informed and booked back into alternative appointments.
• Undertake referral process for access to podiatry services and send out relevant forms to patients and clinicians. Download new referrals, register all patients using SystmOne and ensure referrals are ready for triaging on a daily basis.

About us

You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Teaching Hospitals NHS Foundation Trust

£24,169 a yearpa/pro rata for part time staff