Clerical/Admin Officer

Allscreens Nationwide Ltd; Exeter; On-site; GBP 18,000 - 19,000; Part time

Job summary

Allscreens Nationwide Ltd is recruiting for an Admin Officer on a part-time temporary basis for 3 months, with potential extension. The role focuses on delivering administrative, data management and customer service support in a fast-paced environment.

The posting notes a basic DBS clearance and flexible hours around Fridays, totaling 18.5 hours per week. The ideal candidate will be highly organized and proficient with IT tools, including Microsoft Office and SharePoint, with experience handling

Qualifications

• Experience in busy office environment and administration.
• Ability to handle sensitive personal and financial information.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).
• Experience with data entry and data integrity across multiple systems.

Responsibilities

• Deliver core administrative functions within set timescales and standards.
• Input and maintain data across multiple systems with accuracy.
• Ensure compliance with Data Protection and internal procedures.
• Support team and wider activities as priorities change.
• Maintain customer records and respond to enquiries professionally.

Skills

Highly organised

Attention to detail

Strong written and verbal skills

Microsoft Office

Data management

Customer service

Invoicing / financial processes

SharePoint knowledge

Prioritisation / workload management

Team collaboration

Tools

Microsoft Excel

SharePoint

Data management systems

Job description

Salary: £13.47 per hour

Contract Type:

Part time Temporary assignment for 3 months with a possibility for extension.

Hours: Flexible days - Must work Fridays. Other day/s can be decided by worker and client. 18.5 hours per week. 2 longer days or 3 shorter days

Clearance: Basic DBS

Training: Buddy or shadowing system

Join a Team That Makes a Difference

Brook Street in partnership with the

Animal & Plant Health Agency - (APHA) has a fantastic opportunity to join their team as an

Admin Officer

We are looking for a highly organised and detail-oriented Admin Officer to join a friendly and supportive team within a fast-paced operational environment. This is an excellent opportunity for someone who enjoys administration, customer service, and working with financial information while supporting important operational activities.

Key Responsibilities

Service Delivery

• Deliver core business unit functions within agreed timescales and performance standards.
• Accurately input and maintain data across multiple systems.
• Ensure compliance with Data Protection regulations and internal procedures.
• Adapt to changing priorities and support wider team activities when required.
• Work collaboratively to achieve team objectives and resolve operational challenges.

Administration

• Manage designated administrative processes and ensure tasks are completed accurately and on time.
• Monitor shared inboxes and provide administrative support across the team.
• Handle telephone and email enquiries, resolving issues wherever possible.
• Maintain accurate records and follow established procedures.
• Provide guidance and support to colleagues and external customers.
• Attend meetings and training sessions as required.

Customer Service

• Build positive relationships with stakeholders, delivery partners, and customers.
• Respond to enquiries professionally, providing clear and accurate information.
• Manage customer expectations and deliver a high standard of service.
• Maintain accurate customer records and update internal systems.
• Identify opportunities to improve processes and operational efficiency.
• Share best practices and contribute to service improvements.
• Support the implementation of new ways of working across the team.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Comfortable working in a busy, fast-paced environment.
• Confident handling sensitive personal and financial information.
• Able to work effectively with multiple teams and stakeholders.
• A strong communicator with excellent written and verbal skills.
• Customer-focused with a proactive approach to problem-solving.
• Adaptable, flexible, and willing to learn new processes.
• Previous administrative experience within a busy office environment.
• Strong IT skills, including Microsoft Office applications.
• Basic Excel knowledge (formulas and advanced functions are not required).

• Experience using shared mailboxes and data management systems.
• Excellent accuracy and attention to detail.
• Ability to prioritise workload and meet deadlines.
• Strong interpersonal and customer service skills.
• Experience working with financial processes, invoicing, or payments.
• Experience handling sensitive or confidential information.
• Knowledge of SharePoint or similar systems.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.