Administration

Brook Street; York and North Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Job summary

Brook Street has a long-term temp admin role in the Animal and Planet Health Agency, based in Yorkshire with a 9am–5pm, Monday–Friday schedule and pay of £13.47 per hour. Start date ASAP.

The role involves handling customer enquiries via email and telephone, data entry, documentation and records management, and supporting operational priorities including disease outbreak responses. Strong customer service, accuracy, and Microsoft Office skills are essential.

Qualifications

• Strong customer service and communication skills for handling telephone and email enquiries.
• Excellent organisational abilities with the ability to prioritise and manage competing demands.
• High attention to detail with accurate data entry and documentation.

Responsibilities

• Communicate clearly and professionally via email and telephone with internal and external stakeholders.
• Use knowledge base to respond to customer enquiries and keep records updated.
• Input, update, and maintain data across systems in line with policy and data protection standards.
• Produce and issue documentation as required in line with policy.
• Manage inbox monitoring, handle customer enquiries and data entry to maintain trackers.
• Support operational priorities and assist with disease outbreak responses as needed.
• Identify opportunities to improve administrative processes for efficiency and customer service.
• Share knowledge and support colleagues, contributing to a collaborative team environment.
• Respond positively to change and work effectively within the team.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Microsoft Office

Data entry

Teamwork

Adaptability

Tools

Microsoft Office Suite

Bespoke systems

Job description

We've got a great opportunity for a long term temp role within the Animal and Planet Health Agency, to join a fast-paced office, working as part of the admin team.

Overview:
- Fulltime Monday to Friday 9am to 5pm
- Long term Temporary ongoing role
- Pay - £13.47 per Hour
- Location - Yorkshire
- Start date ASAP

ROLE RESPONSIBILITIES

List the duties of role including any specific skills that are required:

• Communicate clearly, confidently and professionally in both written and verbal formats demonstrating proficient use of email and telephone skills as key communication channels within the role when liaising with both internal and external stakeholders.
• Use approved knowledge base, content cloud+, and local guidance to provide accurate and confident responses to customer enquiries, manage expectation, and to resolve queries efficiently and ensuring customer records are updated.

• Input, update and maintain data across systems sharing information appropriately in line with policy and data-handling requirements, ensuring accuracy, and compliance with data-protection standards.
• Produce and issue appropriate documentation as required in line with policy.
• Take responsibility for delivering within agreed timescales administrative duties including but not limited to; personal and shared mailbox monitoring, handling customer enquiries, and data entry into systems, checking quality output and maintain trackers.
• Undertake additional duties as required to meet operational priorities, including any reasonable task assigned by line management supporting critical functions such as disease outbreak responses.

• Identify areas where administrative processes could be improved to enhance efficiency and customer service.

• Support colleagues by sharing knowledge, best practice, and offering guidance where needed.

Respond positively to change and contribute to a supportive and collaborative team environment

Essential Experience

• Strong customer service and communication skills, with the ability to handle telephone and email enquiries professionally and confidently to learn, understand and use role-related information accurately.
• Strong organisational abilities, able to prioritise work and manage competing demands.
• Good attention to detail with high standards of accuracy in data entry and document production with attention to detail.
• Competent in Microsoft Office applications (Outlook, Word, Excel).
• Ability to work both independently and as part of a wider team.
• Flexibility and resilience in a fast paced and reactive environment.

Desirable Experience

• Previous administrative or contact centre experience.
• Experience using bespoke systems e.g. those related to licensing, surveillance, or import/export processes.
• Experience supporting operational or regulatory work.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all the essential criteria, Brook Street will interview the best candidates from within that group.