Admin Officer

Career Choices Dewis Gyrfa Ltd; Bristol; On-site; GBP 26,000 - 30,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is recruiting an Admin Officer in Bristol to provide day-to-day administrative and customer support across teams in Great Britain.

The role requires accurate record-keeping, data input, and responding to public information requests. The position runs 37 hours per week, Mon-Fri, with an initial 6-week training period and a hybrid office pattern after training. DBS Basic clearance is required.

Qualifications

• Experience delivering day-to-day administrative and customer support.
• Strong data entry and record-keeping skills with accuracy.

Responsibilities

• Support delivery of core activities with remote teams to meet timescales and targets.
• Keep records accurate and up to date using IT systems.
• Take responsibility for administrative procedures and ensure timely completion.
• Provide office and business support to the team, including meetings and notes.
• Answer telephone queries and follow up enquiries; update customer records.

Skills

Strong organisational skills

Attention to detail

Customer service mindset

Phone communication

Time management

Job description

Admin Officer Location: Bristol (Horizon House, Deanery Road, BS1 5AH)

• Pay rate: £13.47 per hour
• Working pattern: 37 hours, Mon-Fri
• Attendance: 6 weeks full office attendance, then hybrid with at least 60% office attendance
• Training:
• initially 6 weeks (no holidays during the first 6 weeks due to training)
• Assignment: until 04/12/26, with possibility of extension
• Clearance: Basic DBS required
• provided by Brook Street for successful candidate Are you at your best when you can bring order to busy days, keep records accurate, and make sure people feel properly supported?

Our Client is hiring an Admin Officer (AO) in Bristol to provide day-to-day administrative and customer support, working closely with teams across Great Britain and helping deliver against set timeframes and performance targets.

What you'll be doing:

• Work collaboratively with remote teams to support the delivery of core business activities, in line with agreed timescales and targets
• Keep records accurate and up to date, including data inputting using relevant IT systems
• Take responsibility for a set of administrative procedures, ensuring actions are completed within the required timescales
• Provide office and business support to your immediate team (and wider team when needed), including:
• meeting organisation and notetaking
• training course organisation
• mailbox monitoring
• Answer telephone queries and follow up enquiries that need further attention
• Accurately note call details on customer records, update databases, and produce paperwork as part of the process
• Identify issues that may affect delivery and elevate appropriately to your Line Manager
• Stay flexible and adapt to changing office needs, taking on additional tasks when required
• Support and guide others on procedures (internally and externally)
• Liaise with stakeholders, delivery partners, and customers to understand needs-such as arranging tests with farmers and local veterinary practices
• Respond to requests from the public for information and provide accurate, timely guidance
• Update information held on systems to ensure customer data is accurate
• Manage customer expectations with empathy and clarity

What you'll bring:

• Confidence on the phone-comfortable talking to different people quickly and clearly, in a friendly and professional way
• Strong organisation, with the ability to manage your own time and workload effectively
• Accuracy and attention to detail when recording information, updating systems, and producing paperwork
• A customer-first mindset with a genuine commitment to excellent service
• The ability to understand procedures, follow them consistently, and contribute to improvements
• Willingness to stay adaptable and bring energy and commitment to the role
• Competence using a computer and main software packages

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.