Admin Officer

Brook Street; Oxford; On-site; GBP 17,000 - 18,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer based in Oxford, supporting day-to-day court and tribunal operations. The role offers Monday–Friday, 9:00–17:00, with an initial 6-month assignment and a basic DBS check provided.

Salary: £12.86/hour rising to £13.25/hour after 12 weeks. Vulnerability and veteran-friendly policies apply, with Brook Street guaranteeing interview for veterans/spouses of military personnel.

Qualifications

• Excellent customer service and a helpful approach to the public and internal stakeholders.
• Strong attention to detail; able to follow procedures and quality standards.
• Reliable administration: drafting standard correspondence and producing accurate documents.
• Basic statistical awareness; comfortable with straightforward reports or calculations.
• Positive, continuous-improvement mindset; use discretion within defined processes.
• Flexible team player with occasional support to other local offices.

Responsibilities

• Prepare papers, files and hearing materials to support court/tribunal processes.
• Produce and manage documents such as correspondence, minutes, notes and reports.
• Update and maintain records on an in-house computer system; data input and record-keeping.
• Handle post opening, dispatch, photocopying and filing.
• Support listings and rota management; check files and assist court users.
• Provide right first time service through face-to-face, written and telephone enquiries, including counter support.
• Assist with scheduling, serving court documents and administrative actions (including chip and pin).
• Help prepare for and support daily Team Information Board (TIB) meetings.
• Undertake checking and verifying tasks for documents, records, statistics, claims and returns.

Skills

Customer service

Attention to detail

Administration

Data handling

Continuous improvement

Team player

Job description

Admin Officer

Location: Oxford (St Aldates, OX1 1TL)

• Pay: £12.86 per hour, increasing to £13.25 after 12 weeks
• Working pattern: Monday-Friday, 9:00-17:00
• Assignment length: 6 months (with possible extension)
• Level of clearance required: Basic DBS (provided by Brook Street for successful candidate)

If you're someone who thrives on structure, accuracy and great customer service, this role could be a brilliant next step. Our Client is hiring for a reputed client within the Government, supporting day-to-day court and tribunal operations in Oxford.

What you'll be doing:

• Support the smooth running of court/tribunal processes by preparing papers, files and hearing materials
• Produce and manage documents such as correspondence, minutes, notes, reports and submissions in line with guidelines
• Update and maintain accurate records on an in-house computer system, including data input and record-keeping
• Handle post opening and dispatch, general photocopying and filing
• Support listings and rota management by checking files, assisting court users and helping ensure everything is up to date
• Provide a "right first time" service through face-to-face, written and telephone enquiries, including counter support
• Assist with scheduling, serving court documents and executing a range of administrative actions (including use of chip and pin)
• Help prepare for and support daily TIB (Team Information Board) meetings, contributing to relevance and productivity
• Undertake checking and verifying tasks for documents, records, statistics, claims and returns ahead of approval

What you'll bring:

• Excellent customer service skills and a helpful, polite approach with the public and internal stakeholders
• Strong attention to detail, with confidence working to procedures, criteria and quality standards
• Reliable administration capability, including drafting standard correspondence and producing accurate documents
• Basic statistical awareness and comfort preparing straightforward reports or calculations when required
• A positive, continuous-improvement mindset-using discretion and initiative within defined processes
• The ability to work in a flexible team, with some occasional need to support other local office locations

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.