Admin Officer

Brook Street; Birmingham; On-site; GBP 17,000 - 19,000; Full time

Job summary

Brook Street is seeking an Admin Officer to join a Birmingham-based public-sector team. The role要求 meticulous administrative work, court/tribunal document handling and strong customer service, with DBS clearance provided by the client.

The assignment lasts six months, with an enhancement after initial probation and standard on-site hours. The successful candidate will manage records on an in-house system, prepare hearing papers, support listings and provide professional customer service across

Qualifications

• Experience providing excellent customer service.
• Ability to work to clear standards and deadlines.
• Strong written and verbal communication.
• Proactive and able to use discretion within established processes.

Responsibilities

• Prepare papers, files and court/tribunal documents for hearings and processes.
• Maintain and update records on the in-house system and input data.
• Carry out general admin tasks such as photocopying, filing and post.
• Support meeting room bookings and agendas.
• Clerking civil and family courts/tribunals hearings; ensure materials are up to date.
• Handle enquiries by face-to-face, written and telephone channels.
• Support listings/rota administration and check files.
• Process standard casework documents and related orders/fees.
• Check documents and quality against criteria.
• Produce basic statistical analysis and straightforward reports.
• Communicate with public, judiciary and stakeholders to collect information.

Skills

Customer service

Communication

Administrative tasks

Data entry

Discretion and initiative

Teamwork

Tools

In-house computer system

Job description

Admin Officer (AO)

Location: Birmingham (Victoria Law Courts, B4-6QA)

• Pay: £12.86 increasing to £13.25 after 12 weeks
• Grade: AO
• Assignment length: 6 months (extension possible)
• Working pattern: Mon-Fri, 9:00-17:00
• You'll need an enhanced DBS for this role (cost covered by the client)
• Face-to-face interviews will be held
• On-the-job training provided

If you're someone who thrives on keeping things running smoothly-supporting people, organising paperwork, and working to clear standards-this is a great opportunity with a reputed client. Join a team where your attention to detail genuinely helps cases progress and customers receive a "right first time" service.

What you'll be doing:

• Preparing papers, files and court/tribunal documents for hearings, meetings and processes
• Maintaining and updating records on an in-house computer system and handling data input
• Carrying out general admin tasks such as photocopying, filing, post opening and dispatch
• Supporting meeting room bookings and preparing agendas, joining instructions and handouts
• Clerking civil and family courts/tribunals hearings, helping ensure materials are up to date
• Handling face-to-face, written and telephone enquiries, providing helpful customer service
• Supporting listings/rota administration by checking files and assisting court users
• Processing standard casework documentation, including documents relating to orders, claims, fines and fees
• Checking and verifying documents, records and returns against criteria and quality standards
• Producing basic statistical analysis and handling straightforward report and financial processing
• Communicating with the public, judiciary and wider stakeholders to collect information and follow correct procedures

What you'll bring:

• Excellent customer service and communication skills, with a calm, professional approach
• Strong administrative capability-organised, accurate and able to work to workload targets
• Confidence using computer systems for records, data input and updates
• A proactive mindset: you'll use discretion and initiative within clear systems and processes
• The ability to follow guidelines and eliminate complex issues to the right support when needed
• A team-focused attitude, contributing to continuous improvement and problem-solving

If you're ready to bring structure, accuracy and a supportive presence to a busy public-facing environment, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.