Cleaning Team Lead — KPI‑Driven Supervisor

Manchester Arndale; East Lindsey; On-site; GBP 24,000 - 32,000; Full time

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Award-Winning Employer

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Retail Perks

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Flexible Pay

Job summary

OCS UK & Ireland is recruiting for a Cleaning Supervisor to lead the on-site team across our facilities in the UK. You will oversee daily cleaning operations, promote staff engagement and deliver services in line with contract obligations.

You will support recruitment, rotas, training, appraisals and payroll, while monitoring subcontractors and maintaining stock control. Regular client liaison and KPI reporting are key to success.

Responsibilities

• Supervise cleaning team with a focus on staff engagement and meeting service standards.
• Support Line Manager with recruitment, rotas, attendance, training, development, appraisals and payroll processes.
• Facilitate regular staff meetings to enable open feedback on service delivery, resources and health and safety.
• Monitor subcontractors’ performance on site and ensure compliance with contractual requirements.
• Oversee stock control and financial processes related to cleaning operations.
• Attend client meetings where required and collaborate with stakeholders to maintain service quality.
• Manage scheduling, holiday and sickness cover to ensure continuous service delivery.
• Plan, prepare and complete tasks within contract scope and report any service shortfalls to the Line Manager.
• Ensure timely servicing and maintenance records for cleaning equipment and respond promptly to work requests.

Job description

OCS UK & Ireland is recruiting for a Cleaning Supervisor to lead the on-site team across our facilities in the UK. You will oversee daily cleaning operations, promote staff engagement and deliver services in line with contract obligations.

You will support recruitment, rotas, training, appraisals and payroll, while monitoring subcontractors and maintaining stock control. Regular client liaison and KPI reporting are key to success.