Cleaning Shift Manager

Butlins Skyline LTD; Minehead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Cleaning Shift Manager to lead cleaning operations at a vibrant resort. In this pivotal role, you will oversee the cleaning team, ensuring high standards and guest satisfaction. With a focus on operational excellence, you will manage staffing, conduct quality control checks, and support team members in delivering exceptional experiences. If you thrive in a dynamic environment and are passionate about maintaining cleanliness and quality, this opportunity is perfect for you. Join a team that values fun and a positive culture, and make a difference in creating memorable experiences for guests.

Qualifications

• Experience managing cleaning or soft services teams.
• Strong communication skills and attention to detail.

Responsibilities

• Lead and monitor the cleaning team for public areas and venues.
• Conduct quality control checks and provide feedback.

Skills

Team Management

Communication Skills

Problem-Solving

Attention to Detail

Tools

Industrial Cleaning Equipment

Job description

Butlin's Bognor Regis, England, United Kingdom

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About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of cleaning shifts across our public areas and entertainment venues at the resort. Reporting to the Cleaning Manager, you will ensure daily operational plans are executed effectively, tasks are completed by the team, and that staffing is aligned with guest demand to maintain high standards and guest satisfaction.

Responsibilities include:

• Leading and monitoring the cleaning team, including after shows, toilet facilities, and venue furniture resetting.
• Using industrial cleaning equipment for indoor and outdoor cleaning, sometimes at heights.
• Supporting and coaching team members to deliver excellent guest experiences.
• Driving key metrics related to our CAFF standards.
• Conducting quality control checks and providing feedback.
• Managing staffing according to the RPRPRT strategy.

This role is permanent, 40 hours/week, with shifts from 6am to 5am over 5 days in 7, including weekends.

About You

You will oversee cleaning operations, ensure adherence to standards, and work to improve NPS scores. Responsibilities include quality checks, team training, onboarding, performance management, and health & safety compliance. You should have operational experience in managing cleaning or soft services teams, excellent communication skills, and a proactive approach to problem-solving.

Qualifications:

• Experience managing cleaning or soft services teams.
• High standards and attention to detail.
• Ability to manage both permanent and temporary staff.
• Flexibility and strong communication skills.

At Butlin's, we value fun, excitement, and a positive culture. Join us if you want a role where you Create Smiles, Get Stuck In, and Care for Each Other. There has never been a more exciting time to be part of our team!