Shift Manager- Restaurants and QSR

Butlin's; Minehead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Shift Manager for its Restaurants & QSR. This exciting role involves leading a team to ensure high operational standards and guest satisfaction in a fast-paced environment. You will inspire and coach your team, ensuring they deliver exceptional service while managing fluctuating guest demands. Flexibility is key, as this position covers a 5-day working week over 7 days. If you're passionate about hospitality and have strong leadership skills, this is the perfect opportunity to make a significant impact in a vibrant setting.

Qualifications

• Experience in F&B leadership and training.
• Ability to manage multiple priorities in a busy environment.

Responsibilities

• Ensure daily operational plans are fulfilled by the team.
• Support and coach the team to deliver excellent guest experiences.

Skills

Leadership

Team Coaching

Customer Service

Operational Management

Job description

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Shift Manager- Restaurants and QSR

Application Deadline: 8 May 2025

Department: Restaurants & QSR

Employment Type: Permanent - Full Time

Location: Minehead

Reporting To: Helena Perry

Description

About the role

We are looking for a Shift Manager to work in our Restaurants & Quick Service Restaurants across the resort.

Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.

This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role covers a 5-day working week over 7 days, so flexibility is very important.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.

You should have previous experience in leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

Interested?

To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email [e-mail].